Ticketing Customer Service Assistant (Fixed-term Contract)

We are seeking a Ticketing Customer Service Assistant to be the first point of contact for ticketing customer service support for R&A Championships, providing a world-class service to customers and internal stakeholders throughout the year. The contract dates for the role are as follows:

• Start Date: Monday 1 February 2027
• Contract End Date: Friday 24 September 2027
• Deliver outstanding customer support for R&A Championships, guiding customers through their ticketing journey from account creation to ticket delivery across multiple communication channels.
• Respond to ticketing and customer service enquiries promptly, resolving first-line queries and escalating complex issues where required.
• Provide support and troubleshooting for the R&A Championships Ticketing App, ensuring a smooth customer experience.
• Assist with ticketing operations and customer service delivery for The Open, AIG Women's Open, and other R&A Championships.
• Support the wider ticketing team with administrative tasks and operational activities as required.
• Working hours are Monday to Friday, 9 am – 5 pm.
• During peak periods (July and August) working hours will flex (earlier or later start/finish), and weekend working will be included.
• A full schedule will be provided in advance.

• Additional Information on the Role Everyone is welcome at The R&A We want to build a workplace where people from all backgrounds, perspectives and experiences can thrive. We welcome applications from everyone and are committed to providing an inclusive and accessible recruitment experience and workplace. We're committed to making our recruitment process accessible. If there's anything we can do to help you participate fully in any stage of the process, please contact recruitment@randa.org. We'll be happy to discuss what would work for you.
• The ideal candidate will have the following experience and attributes:
• Knowledge of Microsoft Office (Word, Outlook and Excel) is essential.
• This role will be based at The R&A Global Headquarters in St Andrews.
• We operate on a hybrid working basis, with 3 days in the office and 2 days working from home. Initial training will be fully office-based.
• We want to build a workplace where people from all backgrounds, perspectives and experiences can thrive. We welcome applications from everyone and are committed to providing an inclusive and accessible recruitment experience and workplace.
• We're committed to making our recruitment process accessible. If there's anything we can do to help you participate fully in any stage of the process, please contact recruitment@randa.org. We'll be happy to discuss what would work for you.

• Experience working in a customer service role is desirable.
• Experience of working in an office-based role is beneficial.
• Experience of working with a booking or event system is advantageous.

• This is a full-time, fixed-term position working 35 hours per week.

• We offer a great benefits package including the following:
• 35 Days Holiday Per Year (pro-rata)
• Discounts available across 800 UK retailers and local businesses