Production Support Associate I

This position sits at the centre of a highly coordinated and dynamic workflow that delivers content to multiple continents. The role acts as the main point of contact for content delivery worldwide, ensuring that day-to-day transactions between sales, clients, ESPN regions, production and Programming are handled smoothly and efficiently. Successful candidates must be able to track and implement multiple detailed priorities to ensure obligations are fulfilled, and an outgoing communication style across multiple departments, levels and countries is essential.

• Fulfil Programming and Production feeds to all ESPN international regions (EMEA, APAC, LATAM) and Syndication clients worldwide.
• Create 15–30 minute "Mini" highlights of NBA, NFL, NBL, NHL and other sports for the Global Disney+ tile, utilising AI technology.
• Liaise with Programming and other stakeholders to create the calendar workflow for each sport season as it relates to the Mini creation and distribution process.
• Upload and pitch non-live content to the digital platforms ESPN+ and Disney+, and assist the Content Planning team with playouts for Disney+ and the ANZ linear channel.
• Liaise with ESPN Netherlands and Disney+ Philippines on all live content delivery.
• Create clips and highlights utilising QCut and Framelight, and distribute the content via feed or file delivery to stakeholders.
• Utilise ADT, Media Search, Media Shuttle and feed browser to locate content for distribution.
• Compile and maintain the Virtual Channel Schedule for Fiber feeds to the Caribbean Cruise Ships, and export and distribute daily live feed rundowns for ESPN International regions and Syndication clients.
• Work closely with the China team on the weekly NBA Reporter feeds for Tencent, maintaining a communication workflow before each live hit and troubleshooting any issues with Transmission.
• Coordinate and troubleshoot feed issues with various internal and external stakeholders, and provide updated information in real time during live events.
• Input clip and refeed requests into Syndication Manager and assist with Syndication orders utilising platforms such as Syndication Manager, Media Search, Signiant, ADT, Media Shuttle, Wonderland, Transfer Monitor and Smartsheet.
• Ensure the timely and accurate delivery of Syndication material and assets via live feed and file, working closely with Remote Traffic, third-party vendors and Transmission to arrange live feeds for clients worldwide.
• Act as point person for all International Bureau Cam needs.
• Perform a wide range of administrative, analytical and clerical tasks specific to Syndication, and provide administrative and process support to assigned productions and related projects.

• Knowledge of all Production aspects, including but not limited to Studio, Events and ENG.
• Detail oriented with the ability to solve problems and multi-task in a fast-paced environment.
• Excellent interpersonal skills and strong communications skills, both written and verbal.
• Ability to work nights, weekends and holidays.
• Basic working knowledge of Photoshop.
• High School Diploma.

• Strong knowledge of sports and television production.
• Bilingual Spanish/English written and verbal, with fluency in Spanish preferred.
• Proficiency in Microsoft Office, Excel, Media Search, Media Shuttle, AIS, ADT and Quantel.
• Basic non-linear editing knowledge as well as familiarity with WSC type workflow.
• Bachelor's Degree.

• A bonus and/or long-term incentive units may be provided as part of the compensation package, dependent on the level and position offered.

• A full range of medical, financial and/or other benefits is provided, dependent on the level and position offered.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.