Specialist - Technical Representative (Charlotte, NC)

The Specialist - Technical Representative is responsible for brainstorming, planning, and executing regional product education and experiential activations to deliver consistent retail support and build local brand affinity. The role serves as the go-to product expert for store staff within a territory, connecting daily efforts to On's mission of igniting the human spirit through movement. Reporting to the Technical Representative Lead within the Brand Experience team, the specialist collaborates with local Sales Representatives and Marketing colleagues to protect account health and ensure premium execution across partner touchpoints.

• Conduct high-impact product knowledge clinics that clearly articulate the technical features and performance benefits of footwear and apparel collections to elevate retail staff expertise.
• Support established retail partner activations through the seamless execution of product demos, community test-runs, and brand trial experiences.
• Plan and schedule territory store visits systematically to maintain consistent, reliable communication and support with retail store managers.
• Coordinate local event logistics for regional product launch activities, ensuring alignment with predefined marketing calendars to drive retail excitement.
• Execute brand presence at local corporate health expos, fitness trade shows, and community events, managing setup, teardown, and direct consumer engagement.
• Identify and cultivate relationships with local running clubs and fitness communities to amplify brand visibility and drive grassroots advocacy.
• Implement and audit in-store visual merchandising standards during site visits, correcting product displays to ensure premium brand consistency.
• Monitor territory stock levels during account visits and communicate immediate inventory gaps to local Sales Representatives to facilitate fill-in orders.
• Gather localized store-level feedback, competitor observations, and staff insights to share directly with immediate team members and your leader.

• 1–3 years of experience in a role as a technical representative, sales representative, retail sales, for an outdoor or run specialty retail brand.
• Foundational understanding and strong aptitude to quickly learn the deeper technical aspects of human physiology and product engineering within the running space.
• Comfort, ease, and engaging energy when presenting educational information to audiences ranging from retailers, customers, and industry professionals.
• Ability to track personal travel schedules, manage account visit expenses, and utilise basic office productivity tools efficiently.
• Willingness to navigate a travel-intensive schedule of up to 60% across the designated territory while living within commutable proximity to Charlotte, NC.
• Valid driver's licence and willingness to undergo a Motor Vehicle Record (MVR) check as part of the pre-employment process.
• Building momentum: taking prompt action when faced with challenges and opportunities.
• Self-reflective insight: actively and often asking for feedback and reflecting on actions.
• Role modelling collaboration: being proactive and reaching out, connecting, and collaborating with peers and leaders across the organisation to achieve shared priorities.
• Effective communication: conveying a message clearly and concisely so the specific audience understands it, leading to a shared understanding.
• Curiosity: a desire to learn and grow, and an openness to new experiences.

• Travel-intensive role with up to 60% travel across the designated territory.

• Typical cash compensation range inclusive of base + bonus: $60,000-$75,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.

• Company vehicle included for use as a perk.
• Environment designed to give people the tools to develop holistically to stay active, learn, explore, and innovate.
• Supportive, team-oriented atmosphere.
• Access to personal self-care for physical and mental well-being.