Personal Training Manager

This role works alongside other club management to ensure that the in-club product offering is fully synchronised and available to members. It sits within the Product Team and is part-time, 20 hours. The role focuses on driving personal training performance, member journeys, operational standards, talent development and cross-functional collaboration.

• Own the Personal Training weekly plan with clear actions, targets and reviews, driving PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevating session quality, consultations and trials, and ensuring a seamless path from first purchase to long-term engagement.
• Ensure best-in-class PT operations, maintaining strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.
• Recruit, develop and retain top PT talent, hiring qualified trainers, delivering a structured 12-week onboarding, and running mentorship programmes, workshops and targeted coaching.
• Build a high-performance culture aligned to the company purpose, holding regular 1:1s and progression reviews, motivating through recognition, and fostering a fun, results-driven team environment.
• Use data and digital tools to drive results, translating dashboards into weekly actions across penetration, productivity, conversion, bookings and churn, and keeping PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensuring safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact, partnering with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.

• £15.50—£15.50 GBP

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave excluding bank holidays, plus a Celebration Day, with encouragement to take them.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, enabling communication with colleagues across Virgin Group and access to many discounts, including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans and savings plans, and support to become a personal finance expert.