Personal Training Manager

Works within the Product Team to ensure the in-club product offering is fully synchronised and available to members. It owns the personal training weekly plan, driving PT penetration, direct debit uptake and revenue through new client acquisition and strong member retention. This is a part-time position of 20 hours per week, collaborating with club management and cross-functional teams to deliver exceptional member journeys and best-in-class PT operations.

• Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
• Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.
• Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.
• Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.
• Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.
• Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.
• Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
• Collaborate cross-functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.

• Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (excluding bank holidays) annual leave, plus a Celebration Day and we want you to take them.
• Access to The People's Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, with the ability to take advantage of Club V.
• Discounts across Virgin Active, everything from guest passes to 50% off PT sessions.
• Join Virgin Family to communicate with colleagues across Virgin Group and access many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance, which can support with loans and savings plans, as well as help you become a personal finance expert.