Senior Lead, Americas Regional Customs

The Senior Lead, Americas Regional Customs drives compliant, scalable and value-focused customs execution across the Americas. The role connects the Global Customs & Trade team with regional stakeholders and partners across the United States, Canada, Mexico and Brazil, governing customs operations, strategic duty-saving programmes, market expansion and regulatory risk. It reports to the Head of Customs & Trade on the Global Customs & Trade team and supports the Americas region.

• Own the regional implementation of global customs policies, controls and governance standards across the Americas.
• Oversee customs activities performed by brokers and operational partners, ensuring consistent compliance, performance and accountability without directly managing daily execution.
• Identify, build and implement customs value-creation programmes such as Duty Drawback, Foreign Trade Zones, First Sale for Export, preferential trade programmes and valuation-related opportunities.
• Lead the customs design and governance of new markets, business models and complex flows, including regulatory requirements, licences, processes, controls and partner readiness.
• Monitor customs risks, broker performance, operational KPIs and realised savings, addressing exceptions and driving sustainable root-cause improvements.
• Partner with Finance, Tax, Legal, Logistics, Operations, Product and regional leadership to embed customs requirements into business decisions and provide clear visibility of risks, opportunities and financial impact.

• Active U.S. Customs Broker Licence (mandatory).
• 10+ years of experience in customs, trade compliance, international logistics or customs duty-optimisation programmes.
• Deep practical knowledge of U.S. and Canadian customs requirements, with relevant exposure to Mexico and/or Brazil.
• Experience implementing or governing customs programmes such as CTPAT, Foreign Trade Zones, Duty Drawback, First Sale for Export and preferential trade programmes.
• Experience leading through customs brokers, consultants and cross-functional stakeholders, translating strategy into clear processes, controls and measurable outcomes.

• Fluency in Spanish and/or Portuguese is a strong plus.

is collaborative and globally connected, combining regional expertise with consistent standards, using data to improve decision-making and partnering across the business to manage risk, support growth and create sustainable value.