Sport Tech & Data
Sportsbook Onboarding Project Manager
Mid Level
Medellín, Colombia
hybrid
Full time
Job description
About the Role
Manages the full delivery of Sportsbook integrations for clients, covering products such as InPlay, PreMatch, BetVision, GTS, EDGE and Next-Gen data feeds. The postholder acts as the main contact between clients and internal Product, Engineering, Support and Commercial teams. It involves helping clients get set up smoothly, configuring their products well and maintaining a high-quality service, while supporting migration work as clients move towards next-generation delivery platforms and ways of working.
Key Responsibilities
- Lead several integrations and migration projects at the same time, keeping to scope, timelines and client expectations
- Act as the main link between clients and the Product, Engineering, Support and Commercial teams
- Run and check API integrations, including Sportsbook and streaming data such as fixtures, schedules and access
- Support clients through migrations to next-generation delivery platforms, including GTS and EDGE
- Track all implementation requests, test the integrations and resolve or escalate issues quickly
- Keep project tracking, documents and client materials accurate and up to date
- Share clear updates so clients and teams can see progress
- Look for opportunities to use AI and automation to improve how we deliver, track and support integrations
- Find and apply ways to improve onboarding, documentation and delivery processes, using a structured and process-focused approach
- Identify opportunities to simplify workflows, reduce manual effort and improve the client experience
Required Experience & Qualifications
- Good understanding of APIs, including reading documentation and running API calls
- Knowledge of T-SQL
- Experience with Atlassian/Jira, Freshdesk and Microsoft Office
- Understanding of the Sportsbook industry, including how it works and how its markets move
- Knowledge of the rules and workflows of major sports
- Experience launching new products for customers, including training users
- Strong project management, communication, problem-solving and organisation skills, with the ability to manage several projects at once
- A process-oriented mindset, with an interest in finding better, more efficient ways of working
- An interest in AI and how emerging technologies can be applied to improve day-to-day delivery and operations
Preferred Skills
- Video streaming
- Sportsbook products such as InPlay, PreMatch, BetVision, GTS or EDGE
- Next-generation Sportsbook delivery platforms
- Ways to improve onboarding processes and documentation
- AI, automation or other tools that can improve operational efficiency
Workplace
- Office-first culture with hybrid working models that differ depending on role and location.
Benefits & Perks
- Range of benefits
- Support for employee wellbeing
- Support for growing skills, experience and career
The Application Process
The company is upfront about where it uses AI in its hiring process, and its guidelines cover its approach to AI and what candidates can expect during the interview process.
- Let the company know when applying if assistance is needed during the recruiting process due to a disability.
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