Specialist - Workplace Experience

This role helps bring the London hub to life as the heartbeat of local office culture and a key driver of a premium employee experience. It reports to the Senior Lead for Workplace Experience in EMEA and acts as a culture partner, helping to cultivate an environment where creativity, innovation and connection thrive. The role supports the On spirit being reflected in workplace activities and the local office community.

• Act as a culture partner by cultivating an environment where creativity, innovation and connection thrive, and where the On spirit is reflected.
• Act as the face of the London office and represent the brand by greeting and registering visitors, overseeing badge and locker access, and handling mail distribution and ad-hoc guest requests.
• Execute day-to-day operations with an eye for operational excellence, ensuring essential details from supply orders to vendor and inventory management run seamlessly.
• Own local activations and rituals in alignment with EMEA Workplace Experience leadership to foster community and inclusion in the London hub.
• Collaborate closely with Facilities, Real Estate, and Health & Safety peers to ensure physical standards reflect the premium brand and support productivity.
• Draft internal communications to keep the London hub informed, engaged, and aligned with premium standards.
• Identify workflow improvements to ensure local operations remain innovative, human-centred, and continuously refined through feedback.

• 3+ years of experience in workplace experience, community building or operational roles, with a proven ability to deliver projects that enhance company culture and team engagement.
• Comfortable with an in-person presence, being onsite in the London hub Monday through Friday to drive daily operations and front-of-house experience.
• Ability to respond effectively to unexpected changes and embrace new experiences with curiosity.
• Proactive, agile, hands-on professional who thrives in a fast-paced environment and excels at building strong, professional stakeholder relationships.
• Proven ability to embody the On spirits with a focus on positive, team and explorer spirit.
• Advanced accountability, including setting ambitious goals for the London hub, keeping stakeholders informed, owning tasks end-to-end, and assessing both successes and mistakes.
• Reflective professional who admits mistakes, learns from feedback, and balances boundaries while staying team-first.
• Clear communicator able to influence across teams and fluent in English.

• Experience with and knowledge of Health and Safety policies and guidelines.
• Fluency in languages other than English.

• Onsite — expected presence in the London hub Monday through Friday.

• An environment designed to give employees the tools to develop holistically—to stay active, learn, and explore.
• A supportive, team-oriented atmosphere where personal self-development is a priority.