Workforce Coordinator

Rugby World Cup Australia is seeking a Workforce Coordinator to support the delivery of Rugby World Cup 2027. Reporting to the Workforce & Uniforms Manager, the role sits within the workforce function and spans both planning and tournament delivery, coordinating operations, communications, uniforms, training and rostering. The post-holder engages and collaborates with a range of stakeholders to provide a seamless workforce experience from onboarding through to tournament-time delivery.

• Coordinate end-to-end workforce operations, including onboarding, training, scheduling, rostering, workforce tracking and tournament-time delivery.
• Manage workforce communications, including inbox management, stakeholder engagement, staff queries, issue resolution and workforce newsletters.
• Develop and maintain workforce documentation, training resources, policies, procedures and staff handbooks to support workforce readiness.
• Maintain accurate workforce records within the Tournament Management System, generate reports and validate data across multiple sources to support decision-making.
• Support workforce logistics, including accommodation and transport coordination, uniform distribution, deployment planning and workforce mobilisation activities.
• Collaborate with World Rugby workforce teams, functional area leaders and key stakeholders to support workforce planning, operational readiness and successful tournament delivery.

• Minimum 1-2 years' experience in a similar administration, customer service or human resources role.
• Strong written and verbal communication skills, with the ability to build relationships across diverse groups.
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks simultaneously.
• Demonstrated strong capability to work independently, using initiative and taking ownership of tasks and outcomes.
• Proven ability to manage competing priorities and work effectively in a fast-paced environment.
• Comfortable using or quickly learning systems and tools, including workforce platforms and Microsoft Office (particularly Excel and PowerPoint).
• Experience using databases, with the ability to analyse and interpret data and produce accurate reports and insights.
• Flexibility to travel and work evenings and weekends as required.
• Ability to obtain unlimited working rights in Australia.

• Experience in events, workforce operations or sporting environments is ideal but not compulsory.

• Hybrid working model with four days per week in the office (Monday to Thursday), transitioning to full-time office-based working as tournament delivery approaches.

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Prime Sydney CBD location in a modern headquarters opposite Hyde Park, a short walk from Town Hall Station and surrounded by cafés, restaurants and public transport options.
• Wellbeing support including weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support personal and professional growth.
• On-site showers, fresh towels and premium Dyson hair tools.
• Collaborative and social team culture with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• The chance to play a key role in delivering the Men's Rugby World Cup 2027 and help create a lasting legacy for rugby in Australia.