Inventory Operations Associate (REG PT) - Chicago

This position supports inventory operations at the Harry Potter Chicago store, maximising customer and fan engagement in an awe-inspiring, best-in-class retail environment. The role primarily supports the store with operational responsibilities in non-customer-facing areas surrounding inventory integrity, product customisation, and merchandising. It also involves connecting with guests by providing excellent service and addressing their needs to enhance their shopping experience.

• Follow guidance and direction from the Assistant Store Manager and Lead when present, and work effectively with other associates to ensure high standards of service and operational efficiency.
• Participate in training sessions and apply knowledge of brand and product information to daily tasks while fostering a positive and respectful work environment.
• Adhere to all brand standards and procedures in inventory operation areas.
• Assist with daily opening and closing procedures as directed by the Lead or Assistant Store Manager.
• Help maintain a clean and safe work environment by following safety guidelines, training, and equipment maintenance.
• Support inventory management tasks, including conducting cycle counts, making inventory adjustments, and handling stock placements and transfers.
• Assist in managing store inventory and replenishment as needed.
• Assist with customisation of products using personalisation machines and ensure personalisation orders are accurate and processed in a timely manner.
• Assist store visual teams to maintain and set up planograms.
• Contribute to achieving daily sales goals by actively engaging with customers and supporting sales initiatives, following store and company priorities to achieve targeted results.
• Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through direct interaction and customer service.
• Support the Assistant Store Manager and Lead in addressing and resolving guest issues to ensure satisfaction and adherence to service standards, and provide a positive and seamless experience for guests by delivering excellent service while prioritising customer engagement throughout the store.

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritisation, and organisational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Word, Excel, PowerPoint.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.
• Ability to adhere fully to store dress code.
• Punctuality for all scheduled shifts.

• Harry Potter Chicago store