Sales Associate PT (Harry Potter Chicago)

This position supports sales operations at the Harry Potter Chicago store by maximising customer and fan engagement in an awe-inspiring, best-in-class retail environment. The role sits within Warner Bros. Worldwide Studio Tours and Retail, a division home to an expanding portfolio of Warner Bros.

• Proactively engage with guests throughout the store.
• Assist customers with merchandise purchases by locating items they may wish to purchase, suggesting items of interest and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure guests receive the best possible experience.
• Cascade customer feedback to the correct channels of communication.
• Promote a positive and seamless guest experience.
• Foster the store's sales strategy plan on customer engagement, engage in store sales strategy and proactively advocate and understand promotions within the store.
• Complete register and cash handling duties, ensuring all transactions are complete and accurate.
• Follow, teach and exhibit all safety and compliance protocols.
• Adhere to the store's uniform policy and arrive on time for all scheduled shifts.
• Maintain store shrink to acceptable parameters.
• Attain delegated daily, monthly or quarterly sales goals.
• Maintain store appearance so that it is neat, orderly and well stocked to meet the company's visual merchandising standards.
• Teach and live the store's culture with each associate, collaborating with the team to follow company values.
• Follow and impact store set priorities and brand standards.

• Knowledge of the Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non-verbal and visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment.
• Strong attention to detail with a focus on basic numerical skills.
• Highly motivated self-starter with good initiative.
• Proficiency with Word, Excel and PowerPoint.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

• $19 An hour

Discovery is a leading media and entertainment company that produces and distributes programmes and services in more than 220 countries and territories and in more than 50 languages, with brands and networks including Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV and Food Network.