Fan Services Coordinator

The Fan Services Coordinator supports the planning, coordination, implementation and delivery of Fan Services operations for the FIFA Women's World Cup Brazil 2027™, reporting to the Fan Services Manager. During the planning phase, the role supports the central Fan Services team in workforce planning, training, venue readiness, procurement, stakeholder coordination and spectator experience initiatives. During Tournament Time, the role may be deployed to Maracana Stadium to support the delivery of stadium Fan Services operations, workforce management and spectator-facing services.

• Support the planning, preparation and delivery of Fan Services operations for FWWC2027.
• Assist the Fan Services Central Team with the preparation and coordination of operational plans, service standards and the overall FWWC2027 programme, including documentation, updates and follow-up on related activities.
• Support workforce and volunteer planning, scheduling and deployment, including the coordination of onboarding materials, tasks and activities for Fan Services staff and volunteers, assisting with training and following up on workforce readiness requirements across all stadiums.
• Maintain and update project trackers, operational reports and relevant documentation for the Central Fan Services Team.
• Support procurement coordination and the planning and tracking of Furniture, Fixtures & Equipment (FF&E) requirements, including maintaining material lists, monitoring procurement and delivery status, and following up with service providers.
• Contribute to venue-level Fan Services test event preparations and readiness exercises.
• Liaise with FIFA Functional Areas and external stakeholders to gather operational information, coordinate meetings, follow up on outstanding requests and track action points related to Fan Services planning and delivery across all stadiums.
• Support review of spectator journeys and Fan Services locations across venues, including reviewing stadium maps, identifying operational challenges, documenting feedback and tracking adjustments with Venue Managers and relevant Functional Areas.
• Contribute to the delivery of Fan Services operations at assigned venue(s) during Tournament Time, including the coordination of Information Points, volunteer activities and operational reporting, working closely with Venue Managers to ensure smooth matchday operations.

• University degree or vocational qualification in Event Management, Hospitality, Sports Management, Business Administration, Project Management, Logistics or a related field, or equivalent relevant professional experience.
• Fluency in Brazilian Portuguese and English, both written and spoken.
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint).
• Minimum of 2 years' experience in Event Operations, Hospitality, Customer Service, Project Coordination, Logistics, Workforce or Volunteer Coordination, or other relevant administrative and operational roles.
• Experience coordinating meetings, tracking action points and deadlines, maintaining operational documentation, and following up with internal teams, external stakeholders and service providers.
• Good understanding of event planning and project coordination processes, including task tracking, timeline management, documentation and follow-up on operational deliverables.
• Strong presentation skills.
• Excellent written and verbal communication skills.
• Ability to work independently, take initiative, follow through on assigned tasks and responsibilities, and collaborate effectively with cross-functional teams to coordinate activities, follow up on action points and meet deadlines.
• Flexibility and adaptability in dynamic and evolving environments.
• Strong team player with a collaborative approach and the ability to meet deadlines.
• Proactive and solution-oriented mindset with the ability to remain calm and adaptable under pressure.
• Strong organisational and time management skills, with the ability to prioritise and manage high workloads during busy periods.
• Sound judgement and critical problem-solving skills.
• Excellent interpersonal skills across diverse stakeholder groups.

• Experience within major sporting events, international events or large-scale public events.
• Familiarity with project management tools, particularly Monday.com.
• Previous experience coordinating volunteer or staff onboarding, training activities, scheduling, deployment arrangements, and maintaining workforce records.
• Familiarity with host stadium operations.

• May be deployed to Maracana Stadium during Tournament Time.

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women's sporting event in the world, the FIFA Women's World Cup 2027™, which for the first time is hosted in South America in Brazil. The tournament will take place in June and July 2027 across eight stadiums in Brazil.