Membership Support Advisor - Germany

Handles member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email. It processes membership queries in a timely, accurate and efficient manner and actively engages with members to provide the best possible quality and service. Based at a hub within a David Lloyd Club in Germany, the role works as part of a team focused on providing outstanding service and support to members.

• Handle member queries and requests received into the Member Support team via all contact channels, including chat, telephone and email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.
• Act as an ambassador of the business.

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilience and the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Must be within a reasonable commuting distance of the hub, as the position is fully office-based.
• Passionate about delivering member support.

• Previous experience in a call centre environment would be desirable.

• Based at a hub within our Germany David Lloyd Club.
• Is located at our Germany membership hub.
• Fully office-based.
• Working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream app: get paid on demand.
• Access to our benefits suite.

We are Europe's leading premium health and wellness group. We invite people to join us and help create a thriving and inclusive culture; together, we're more than a Club.