Lead, Digital Commerce & Supply Chain Business Analyst, LATAM

Sits within the Technical Product Management team and reports to the LATAM Consumer, Marketplace & Marketing Technology Manager. It partners with LATAM and geography peers and engages with Technology and Business stakeholders to stay close to business needs in LATAM. The purpose is to deliver and support Digital Commerce & Supply Chain Technology across the LATAM territory, translating local market insights into technical requirements and aligning territory solutions with global platform strategy.

• Lead Consumer & Marketplace (C&M) Digital Commerce & Supply Chain work for the territory, delivering and operationalising best-in-class consumer and member capabilities in partnership with technical product, engineering, programme and tech ops teams.
• Translate local market insights and business needs into technical requirements for local and global solutions, working closely with Geo Technical Product and Engineering organisations.
• Align territory solutions with the global technology platform strategy, including customising or extending global platforms or pursuing alternatives consistent with geo and global platform owner strategies.
• Manage the digital commerce and partnership application catalogue for local and legacy solutions and environments, including vendor relationships.
• Monitor and address incident and problem trends affecting consumers and athletes, working with Technical Operations and product owners, and partner with technology operations teams on prioritisation, escalation and resolution.
• Help territory business partners assess new ideas and requests against strategic objectives, priorities and available resources.
• Assess and determine delivery and transition approaches, guide last-mile technical implementation in each market, and ensure successful handover to business and support teams.
• Develop cross-functional knowledge to influence and communicate with stakeholders across functions, collaborate to define system functional requirements and translate them into technical requirements for development, and manage communication and stakeholder expectations.
• Ensure LATAM to Geo/Global alignment on strategy, in-sync execution of priorities, and accountability to manage change, and serve as a point of contact back to Geography technical product teams.
• Ensure products in LATAM have established expected outcomes, KPIs and the ability to be measured.
• Support the development of key strategic initiatives, functional alignment and planning, and technical asks, translating them for different critical audiences.
• Oversee end-to-end product lifecycles for local and legacy solutions, from strategy and investment justification through launch, in-life performance, end-of-life and measurement, including integration, sequencing and stitching across all levels
• And drive technical solutioning in partnership with engineering.
• Work with the Geo Technical Product and engineering organisation to infuse market-specific nuances into global solution requirements.
• Manage digital commerce and marketplace technical requirements with country-specific fiscal, legal and other compliance requirements, covering digital commerce (.com and App) search, browse, buy, transactions, post-purchase, payments, reporting and downstream activities
• Online-to-offline (O2O) strategy
• Connected marketplace and inventory
• And third-party digital partnerships.

• Collaborative leader with strong Digital business and Supply Chain experience and ability to translate strategy into execution.
• Bachelor's degree in computer science, Information Systems, Business, or other relevant subject area.
• Minimum of 5 years of experience in Digital / Information technology and Supply Chain leading and supporting digital commerce technologies.
• Experience supporting eCommerce systems and integration both front-end and back-end.
• Strong knowledge of incident / problem / knowledge management skillset.
• Strategic and analytic focus using tools to measure against customer service metrics.
• Technical product and/or business system analyst (BSA) experience.
• Understanding of and experience in Agile project methodology.
• Able to listen and lead conversations of varying audiences, engineering, product support and business.
• Demonstrated understanding of digital technologies, browsers, analytics, reporting and content management systems and processes.
• Understanding of software development processes, including continuous delivery, DevOps, Scrum, Agile, Capabilities organisation models, and Kanban.
• Self-motivated, with a high sense of accountability, urgency, and drive.
• Excellent communication skills, both verbal and written, and experience leading discussions and presenting to leadership.
• Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment.
• Experience in delivering Portfolio reporting that provides insights and holds team members accountable for delivering results.