Senior Lead - Digital Operations Retail Product Manager

This role drives the execution and operational product lifecycle for technologies that power On's global retail store fleet. It translates complex in-store workflows into reliable digital tools that elevate frontline efficiency and optimise store operations, directly enabling retail expansion by empowering store teams with intuitive, scalable technology. The role reports to the Head of Digital Product - Retail Experience on the Digital team supporting the Digital Product function.

• Provide digital operational expertise and strategic input into the multi-year retail technology roadmap.
• Collaborate with Global Retail Operations on functional discovery with store teams and regional retail operations to identify operational bottlenecks and translate frontline requirements into detailed functional product features and measurable metrics.
• Partner with product leadership to establish clear delivery milestones, measures of success and operational outcomes aligned with On's global retail expansion priorities.
• Lead end-to-end Request for Proposal (RFP) processes to evaluate, select and onboard enterprise retail software and third-party vendor platforms, ensuring vendor delivery against milestones.
• Partner with Retail Operations to run pilot frameworks and global rollout strategies that validate operational viability, usability and technical performance in live store environments.
• Drive the phased global rollout of operational systems across new store openings and existing fleets, establishing operational playbooks and change enablement routines.
• Define functional acceptance criteria while partnering with engineering teams to manage multi-directional data flows and integrations between store applications and core enterprise platforms, including ERP, POS and inventory management systems.
• Manage new feature releases and lifecycle updates across store operational platforms, including backlog management, testing, UAT, business readiness and release schedules.
• Collaborate closely with engineering teams to monitor technical delivery tracks, mitigate dependencies and integration risks, and ensure projects remain on time and on track.

• 6+ years of digital product management experience.
• Proven track record of successfully leading the global rollout of retail operational platforms, back-of-house logistics tools or in-store employee-facing software.
• Agile and data-driven mindset, with the ability to navigate ambiguity and complex challenges and manage trade-offs between rapid market rollout timelines and platform stability.
• Ability to use quantitative metrics and qualitative feedback to guide decisions.
• Deep practical experience designing, launching and optimising digital tools in key focus areas.
• Proven success driving high-impact digital projects centred on automated inventory replenishment/allocation engines, personalised clienteling applications, queueing platforms and centralised team communication hubs.
• Solid grasp of managing multi-directional data flows and complex system integrations, specifically ERP, Order Management Systems (OMS) and CRM integrations.
• Experience integrating third-party and internal APIs, including standard employee tools (e.g., Workday, Slack, IT/building maintenance ticketing) and custom hardware components (such as barcode printers and RFID scanners) into a unified frontline experience.
• Frontline empathy: genuine appreciation for the high-pressure, fast-paced nature of physical store environments, with a track record of spending time on the retail floor to co-create solutions with store teams.
• Strategic stakeholder management: clear communication skills and the ability to influence cross-functional executives (Retail, Merchandising, Supply Chain, Finance, Tech), align regional business partners and inspire technical teams around a unified vision.

• Access to tools and support for holistic development, including staying active, learning, exploring and innovating.
• Access to personal self-care for physical and mental well-being.
• A supportive, team-oriented atmosphere.
• An environment centred around growth and progress.
• A purpose-led workplace.