Sr. Specialist Account Compliance

This role works cross-functionally with Customer Financial Services, Sales, FP&A, Account Services, Distribution, Product, Sourcing, Development, Global Label & Packaging and Legal to ensure account compliance requirements are communicated and executed in order to reduce or eliminate account chargebacks. The role independently analyses current value-added service (VAS) set-up, distribution house and supply chain processes, chargeback trends and historical data to identify potential cost savings and meet annual compliance savings targets. It also manages and executes quarterly compliance analyses for top accounts, presenting chargeback details and overall account profitability to Sales, FP&A, CFS and Account Services.

• Work cross-functionally to implement policies within the Americas region for account compliance initiatives, including value-added service standards, account onboarding requirements and process, account chargeback policy and process, and chargeback resolution and deduction process.
• Identify gaps in account compliance across process, policy and organisational structure, and develop a strategy to implement standards within The Americas.
• Present quarterly business reviews for strategic accounts to Sales, Account Services, FP&A, and Claims & Chargebacks teams.
• Engage strategic accounts to align, collaborate and identify opportunities within both Under Armour and account supply chains that can lead to speed, supply chain efficiency and a reduction of chargebacks.
• Analyse and drive action on strategic accounts' monthly supply chain scorecards, chargeback notifications and account HR cases, identifying opportunities and driving changes within the Under Armour supply chain.
• Act as the subject matter expert for account compliance within The Americas, working cross-functionally with Customer Financial Services, Account Services, Sales, FP&A, Distribution, Product, Sourcing, and Development & Legal.
• Manage and maintain account compliance savings targets by account and reason.
• Perform VAS review and monitoring of sales orders and vendor POs to ensure distribution houses and factories are executing against account requirements.
• Execute and document chargebacks to vendors using Pivot88 for direct ship chargebacks where the factory did not perform against the account's requirements.
• Establish cadence for strategic customer calls and run point on agenda and action items.
• Review, research and dispute account notifications using FMS, WM, SNC, Pivot88 and Tableau.
• Drive accountability by providing visibility and awareness to customer pain points, and develop and track action plans to ensure customer satisfaction.
• Manage the onboarding process for new and existing customers.
• Negotiate waivers and reduced chargeback fees with customers.
• Ensure comprehensive reporting is available for customer chargeback data, VAS review and similar areas.

• Bachelor's degree.
• Minimum 1–3 years of relevant business experience in account compliance, supply chain, account services or distribution.
• Critical thinker with the ability to problem solve and root cause complex issues.
• Exceptional presentation skills.
• Highly effective communicator with the ability to summarise and present data at all levels.
• Proficient in the Microsoft Office Suite, with advanced Excel skills.
• Experience working in a larger environment with complexity and multiple priorities.
• Compliance driven, with a readiness to investigate and research policy and procedures.
• Ability to make data-driven decisions.

• Knowledge of an enterprise management system (SAP, Oracle, etc.).

• The individual must reside within commuting distance of the Baltimore office.
• Hybrid work schedule requiring four days in-office per week.
• Travel to Under Armour distribution houses/3PLs, account distribution centres and industry conferences.
• No relocation provided.
• Sponsorship is not offered for employment-based work authorisation for this position (US only).

• Paid "UA Give Back" volunteer days, working alongside the team to support initiatives in the local community.
• Under Armour merchandise discounts.
• Competitive 401(k) plan matching.
• Maternity and parental leave for eligible and FMLA-eligible teammates.
• Health and fitness benefits, discounts and resources, including programmes offered across the country to promote physical activity and overall well-being.

Under Armour is committed to empowering those who strive for more, and its values — Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality — serve as both a roadmap for its teams and the qualities expected of every teammate. The company's pursuit of better begins with innovation and its team's mission of being the best, giving teammates the freedom to go further no matter their role by developing, delivering and selling state-of-the-art products and digital tools that make top performers even better.