SCM Account Representative

This role ensures seamless supply chain management processes for Wholesale accounts, enabling best-in-class delivery timing and execution of demand to customers. It focuses on supply and demand alignment and mitigation, monthly planning, outbound operations, continuous improvement initiatives, and holistic supply execution. The role sits within the Sales team and works closely with cross-functional partners and key wholesale customers to support strategic wholesale business priorities.

• Drive continuous planning, process, system, and service improvements to achieve on-time availability and delivery for Wholesale accounts while supporting strategic wholesale business priorities.
• Track and analyse key performance indicators to ensure supply chain efficiency and effectiveness, maintaining best-in-class availability and on-time shipping, with specific key program tracking.
• Support sales, merchandising, and planning on seasonal assortments by aligning order deadline needs, RID feasibility, and key programs for tracking, and by flagging risks such as order minimums or other issues.
• Collaborate with Sales to set seasonal fulfilment mix targets, including Direct Ship and Never-Out-Of-Stock, provide seasonal input to cross-functional teams, and monitor execution.
• Ensure in-season Sales Order demand and supply alignment and manage necessary orderbook changes between Sales/Accounts and Order Management.
• Maintain regular and accurate forecasting of in-season supply execution to meet demand and support business objectives, including bottom-up financial forecasting.
• Analyse supply chain data to identify trends, issues, and opportunities for improvement, and prepare and present weekly, monthly, and quarterly updates on supply chain performance, including supply availability, fulfilment performance, key insights, recommendations, and ad hoc requests.
• Work closely with cross-functional teams, including Order Management, Product Supply, Demand Planning, BUs, Sales, Inbound, DC Operations, and Deployment, to ensure seamless supply chain execution, and work directly with key customers and/or Sales teams on availability projections, potential risks
• And continuous process improvements, including standing connections and quarterly business reviews.
• Coordinate with Customer Compliance teams to ensure full compliance with customer agreements and Vendor Guides.
• Recommend and implement process improvements to enhance supply chain operations and reduce costs, including fulfilment execution and outbound efficiencies
• Identify potential supply chain risks and develop mitigation strategies to ensure continuity of supply
• And contribute to the development and execution of strategic supply chain initiatives to support overall business goals.

• College or university degree with a focus on supply chain management, or an equivalent combination of education and related work experience in logistics, footwear, and/or apparel.
• Minimum of 2-3 years of work experience.
• In-depth understanding of Wholesale supply chain processes, including purchasing, logistics, inventory management, and distribution.
• General knowledge of demand forecasting, supply planning, and financial planning.
• Familiarity with KPIs related to supply chain performance that drive on-time availability and shipping performance, including risk assessment, mitigation, and continuous improvement.
• Proven analytical and problem-solving skills with the ability to assemble data, interpret it, craft executive summaries, and deliver business insights.
• Understanding of process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Strong project management skills to oversee and implement supply chain initiatives.
• Ability to work cross-functionally and influence various departments, including Product Supply, Demand Planning, Sales, and Operations.
• High level of accuracy and attention to detail in managing supply chain processes and data.
• Proficiency in supply chain management software (SAP) and data analysis tools (PowerBI, Excel, Tableau).
• Ability to interact with key retailers and understand their needs to drive customer satisfaction and business growth.
• Flexibility to adapt to changing business needs and supply chain dynamics.
• Ability to contribute to the development and execution of broader strategic supply chain initiatives.
• Industry-specific knowledge or experience, particularly in the athletic footwear and apparel space.

• Postgraduate-level education in supply chain management.
• Experience in a Supply Chain Management or Customer Service environment within the footwear and apparel industry.
• Experience in management roles or external stakeholder management.

• Hybrid work policy requiring attendance in the office Monday through Thursday, with flexibility to work remotely on Friday each week.
• In-office attendance is required on Friday for work requiring a high degree of collaboration or an in-person presentation.
• English is the working language.

• Robust and progressive medical coverage, including HSA with employer funding or FSA options.
• Dental, vision, and prescription drug coverage.
• Adoption, surrogate, and fertility support.
• Short- and long-term disability, and basic life and AD&D insurance.
• 401k plan and Stock Purchase Plan with employer match.
• Education assistance for full-time employees.
• Generous leave policies, including 14 weeks of paid parental leave.
• Annual bonus eligibility based on company performance.
• Prorated flexible time off accrual at 0.4388 hours per day, increasing with years of service.
• Twelve paid holidays throughout the calendar year.
• Service Time Off during milestone years.

The company believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.