Senior Product Manager, Education

This role owns product strategy and execution for the Education line of business, covering the learner experience, course registration, content authoring and delivery, learning platforms, and credentialing. It is a hands-on, individual contributor position and the dedicated product specialist for Education, translating the needs of Education leaders, program owners, instructors, and learners into a clear product vision, roadmap, and priorities. The postholder partners closely with Engineering, Design, Marketing, Operations, and Education leadership, and coordinates with product owners for adjacent products such as the mobile app to align strategy and sequencing across the broader product surface.

• Define and own the product vision, strategy, roadmap, goals, success metrics, and KPIs for Education in alignment with company priorities and business objectives, and regularly evaluate performance against expected outcomes.
• Use customer insights, product analytics, market trends, and business data to identify opportunities and guide product decisions, and bring an informed point of view on where online learning is heading before committing to the direction the business chooses.
• Balance learner experience, business impact, technical investment, and available resources, making and communicating clear trade-off decisions when priorities compete.
• Lead the product lifecycle from discovery and validation through development, launch, adoption, measurement, and iteration.
• Guide product decisions for the learner experience, course registration, content authoring and delivery, learning platforms, and credentialing, including integrations across existing systems.
• Evaluate build, buy, modernise, or replace options for legacy platforms and vendor tools, considering user needs, technical dependencies, migration costs, and long-term value.
• Ensure requirements clearly define the customer problem, business need, expected outcome, and measures of success, and partner with Engineering and Design to scope initiatives and sequence work across quick wins, foundational fixes, and new capabilities.
• Support launches with go-to-market, communication, training, and adoption plans in partnership with business stakeholders, and contribute to foundational platform capabilities such as data privacy and consent, localisation, and marketing enablement.
• Partner with Education leaders and program owners to identify learner and instructor pain points, distinguish underlying problems from proposed solutions, and prioritise improvements across the learner journey.
• Establish and improve instrumentation for enrolment, course completion, conversion, learner retention, and revenue per learner, including where existing data is incomplete, and run experiments across acquisition, activation, upgrades, and re-engagement to refine product and growth priorities.
• Build tight feedback loops through research, analytics, and direct engagement with learners, instructors, and staff, turning what is learned into decisions quickly, and tie product investments to measurable customer and business outcomes rather than feature delivery alone.
• Serve as the key Product partner to Education leadership, communicate strategy, roadmap decisions, progress, risks, and results to executives and other stakeholders, and establish operating rhythms that create visibility into roadmap progress, dependencies, risks, and decisions.
• Identify and resolve barriers to execution across teams and functions, model strong product practices including discovery, prioritisation, and measurement, and share them with peers while coordinating with product owners for adjacent products to align strategy and sequencing.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 7+ years of product management experience for Senior, or 10+ years for Principal, including significant ownership of digital products or platforms.
• Experience with education technology, certification or credentialing, online learning, or learner growth products, and/or growth product experience across acquisition, activation, conversion, and retention.
• Demonstrated success launching and improving products that delivered measurable customer and business outcomes.
• Experience partnering closely with Engineering, Design, and senior business leaders.
• Strong product judgment, with the ability to connect customer needs, business strategy, technology, and financial outcomes.
• Knowledge of education technology, including learning management systems, content authoring, course delivery, credentialing, and learner-facing experiences, and/or deep experience in growth: funnel analysis, experimentation, activation, conversion, and retention.
• Ability to define meaningful funnel and learning metrics, improve measurement capabilities, and use experimentation to inform product decisions.
• Experience navigating legacy systems, vendor integrations, and fragmented data environments, with sound judgment on technical and migration trade-offs.
• Strong strategic thinking, paired with resilience and responsiveness, and disciplined about tight feedback loops; able to turn feedback into decisions quickly and stay steady when plans change.
• Ability to prioritise investments and make difficult trade-offs in a resource-constrained environment.
• Skill at finding the real problem behind a stated request, and at saying no in a way that keeps the relationship intact.
• Strong understanding of modern software development and experience partnering closely with Engineering and Design.
• Uses modern AI tools (e.g., Claude) fluently to accelerate discovery, requirements, analysis, and delivery.
• Excellent communication and executive presentation skills, with demonstrated ability to influence senior stakeholders and create alignment across functions.

• Depth in both education technology and growth is ideal.
• Experience with lifecycle marketing and personalisation tooling.
• Understanding of the CrossFit ecosystem, Affiliate model, or fitness industry.
• Familiarity with learning standards (such as SCORM or xAPI), international localisation, registration and payment flows, or membership-based education models.
• Experience with consumer, B2B, marketplace, membership, subscription, fitness, or community-based digital products.
• Demonstrated success in an older or complex technology environment.