Manager, Business Process Management

The Manager, Business Process Management drives best-practice standardisation and improvement across NAM WHS Order Management processes, with the goal of achieving greater efficiencies and service levels. The role supports the development, planning and execution of a portfolio of business processes for the NAM SCM Order Management organisation. The position partners closely with the NAM Wholesale Order Management leadership team and works with SCM Wholesale Excellence, NAM and Global IT, Sales Development, and Learning & Development.

• Partner with the Order Management leadership team to define the strategy and roadmap for process improvements and automation.
• Support the development, planning and execution of the Order Management portfolio of best-practice business processes, which serves as a resource library.
• Guide the Order Management organisation through a cadence of business process design reviews and iterative prioritisation.
• Drive clarity around business process owners and subject matter experts, and drive accountability for standardised best practices, supporting documentation and training materials.
• Partner with the Order Management leadership team and managers to curate training curriculum for new team onboarding, and curate an ongoing training curriculum strategy for the Order Management team.
• Research tools, develop guidelines and support change management that enable a continuous improvement culture in Order Management.
• Manage assigned projects using a structured project management approach, securing progress and benefits to the adidas Group and NAM Wholesale business.
• Monitor performance and adherence to processes and procedures.
• Manage the day-to-day details of projects and coordinate with relevant stakeholders.
• Directly or indirectly manage junior staff members.
• Promote team engagement by supporting colleagues and working to elevate the success of the NAM Wholesale organisation.
• Lead the documentation and design of automation opportunities by creating comprehensive RPA Process Design Documents (PDDs) and collaborating closely with IT and development teams on solution design, user acceptance testing (UAT) and implementation.
• Lead the RPA Champions Program by establishing and promoting best practices for Process Design Document (PDD) development, coaching business stakeholders on automation identification and documentation standards
• And driving a continuous pipeline of high-value automation opportunities across the organisation.

• Bachelor's Degree and 4 years' working experience in Account Operations, SCM, Project Management or Process Improvement.
• Well-developed planning and organisational skills to accomplish defined targets.
• Result orientated and pro-active, with good decision and problem-solving skills.
• Very good interpersonal and communication skills, to interact effectively and efficiently on different layers of the organisation.
• Knowledge of tools such as Smartsheet, SharePoint, UI Task Capture and Robotic Process Automation.
• High degree of customer orientation.
• Proven track record in project and change management.
• Team player and role-model for collaboration.
• Ability to demonstrate the company's values for living an inclusive and respectful culture of belonging.
• Fluent in English, both verbal and written.

• Hybrid work policy requiring attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week.
• For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.

• Robust and progressive medical coverage, including an HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options.
• Dental, vision and prescription drug coverage.
• Adoption support, including surrogate and fertility support.
• Short and long-term disability, and basic life and AD&D insurance.
• Enrolment in the 401k plan and Stock Purchase Plan with employer match.
• Education assistance for full-time employees.
• Generous leave policies, including 14 weeks of paid parental leave.
• Eligibility to earn an annual bonus based on company performance.
• Prorated flexible time off accruing at 0.4388 hours per day, increasing with years of service.
• Twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage.