Head of Technology & Digital Delivery

LIVE·TEAM is seeking a technology leader with strong commercial awareness to lead its Digital Products and Technology function. The role works closely with Client Services, Operations, Production, Creative and other teams, and brings together Quest, the business-critical management information system and its Workday integration, an established 3D spatial capture and LiDAR team, and a digital content and LED team. The leader must connect specialist work to business priorities, improve what the function delivers for clients, and help LIVE·TEAM innovate, grow and stay competitive.

• Lead the Digital Products and Technology function, working closely with Client Services, Operations, Production, Creative and other teams to understand their pressures, challenge established practices where there is a better way and help colleagues adopt change with confidence.
• Own technical delivery of Quest, including sprint progress, engineering quality, testing, integrations, dependencies, release readiness, supplier performance and ongoing support, and agree product priorities and roadmap decisions with business owners while explaining risks
• Costs and trade-offs clearly.
• Manage external development partners and internal teams effectively, challenging estimates and decisions where needed without taking over the work of specialist developers, and after MVP deliver new modules and improvements that enhance company-wide working practices, differentiate LIVE·TEAM
• Improve efficiency and create new revenue opportunities.
• Oversee the transition from development into rollout, user training, adoption and ongoing enhancement, keeping Quest secure, reliable and well supported with clear ownership of data, integrations and documentation.
• Build an AI and automation roadmap tied to commercial goals, client delivery, operational capacity, quality and competitiveness, and work directly with teams to define the problem properly and what success looks like.
• Rapidly prototype AI-enabled software and operational tools, test them with the people who will use them, refine them against real workflows and take viable solutions through to supported production use, establishing ownership, training
• Maintenance and measures of value and stopping initiatives that do not deliver.
• Explore and implement improvements in artworking and artwork adaptation, image creation, asset handling, approvals, reporting, information retrieval and repetitive administrative work, while managing risks around intellectual property, client confidentiality, data protection, security
• Accuracy and human oversight.
• Look beyond cost savings to understand how AI may change services, delivery models and client expectations, and where to invest or build new capabilities; keep colleagues informed about useful developments in plain language and work with THE.TEAM Central IT on AI, security, policy and scale.
• Lead internal specialists and external partners with clear priorities, budgets, accountability and an approachable service culture; support the 3D spatial capture and LiDAR team
• Work with Client Services and commercial leads to develop spatial capture into a stronger client offering and revenue stream, and oversee governance, information security, data quality, integrations, resilience, supplier relationships and value for money.
• Give senior leaders clear, candid updates on progress, investment, outcomes, risks and decisions required, and represent LIVE·TEAM in wider THE·TEAM technology discussions
• Assessing proposed group platforms and standards with business leads before adoption and introducing agreed group solutions through consultation, ownership, communication, testing and support.
• Be visible and approachable, listen to colleagues before recommending changes, explain technical choices without jargon, plan development, releases, testing and training with business leads to minimise disruption, bring colleagues into design and rollout
• Provide inclusive support for different levels of technical confidence, challenge inefficient practices with evidence and persistence, and build a responsive, accountable technology team measured by adoption, service and business results.

• Senior experience leading business-facing technology, digital product or software delivery in an operationally complex organisation.
• Strong understanding of the full software development lifecycle, agile delivery, product roadmaps, integrations, testing, releases and ongoing development of business-critical systems after launch.
• End-to-end software delivery knowledge, from requirements, user journeys and backlog management through development, quality assurance, user acceptance testing, release, adoption and ongoing improvement.
• Experience managing external software development partners alongside internal teams, with a clear grasp of scope, delivery quality, commercial terms and accountability.
• Practical experience of AI-enabled software prototyping and automation, with the ability to turn a clear business brief into a working proof of concept and guide it through to a reliable operational product, using internal teams or partners as appropriate.
• Enough hands-on software development or engineering experience to assess technical feasibility, build or adapt prototypes, challenge implementation choices and work credibly with developers; deep expertise in every technology used by LIVE·TEAM is not expected.
• A track record of turning business needs into solutions that people use and that deliver measurable results.
• An approachable, curious and commercially aware leadership style, with the ability to challenge technical specialists and hold them accountable while working comfortably with project managers, artworkers, operations teams and client services colleagues.
• Clear communication, empathy and sound judgement, with the ability to balance urgent client delivery and longer-term development.
• Technology leadership with strong commercial awareness, an understanding of software delivery and emerging technology, and a business-needs-first approach.
• The judgement to lead different specialists, connect their work to business priorities and improve what they deliver for clients, without being the technical expert in every area.
• Commercial knowledge and the ability to guide the established 3D spatial capture and LiDAR team; specialist depth in spatial capture is not required.

• Workday integration, APIs and enterprise data flows.
• Spatial capture, LiDAR, 3D workflows, digital content, LED or creative production automation, including experience developing specialist technical services for clients.
• Live events, experiential marketing, production or another deadline-driven, client-facing industry.
• Representing an operating business within a wider group technology structure.

• Hybrid flexibility with a base in Orpington, UK.
• Worldwide travel to other LIVE·TEAM locations is required.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by its belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. THE·TEAM does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.