Betting Operations Assistant (Incident Management) - 1-Year Renewable Contract

Sits within the Betting Operations Control Centre (BOCC) and reports to the Senior Manager, Business Incident Management. The job holder is responsible for managing betting and related incidents on a 7x24 rostering basis. The focus is on supporting incident management by acting as a communication point, updating processes, coordinating with stakeholders, preparing reports and tracking resolution progress.

• Support the Business Incident Management duty function by collaborating closely with team members to ensure effective incident handling and operational continuity.
• Coordinate with internal and external stakeholders to assess business impacts, facilitate resolution activities and minimise customer disruption during incidents.
• Serve as a key contact point for incident communications and information dissemination.
• Collaborate with the Public Affairs team to develop and deliver timely, accurate and consistent stakeholder and customer communications, including Line-to-Take messages and online notices.
• Monitor customer feedback and media responses through internal and external channels, providing timely updates and insights throughout the incident lifecycle.
• Track incident progress and prepare incident, situation and management reports to support decision-making and effective resolution.
• Support race day incident management activities and coordinate incident-related communications with race day officials and relevant stakeholders.
• Ensure compliance with Responsible Gambling requirements, wagering regulations and other applicable legal and regulatory obligations.
• Perform other duties and responsibilities as assigned by Supervisor.

• Tertiary education or above.
• Fresh graduates will also be considered.
• Proficiency in computer applications for administrative work, such as MS Excel and PowerPoint.
• Customer-oriented with strong communication skills in both English and Chinese.
• Ability to work independently and willingness to work on a 24-hour shift.

• Coding knowledge in Python and/or UiPath.
• Interest in and familiarity with iPhone/iPad, Android devices and mobile apps.
• Knowledge of horse racing and football betting.

• Work is performed on a 7x24 rostering basis.

• Competitive salary and benefits package.

• Dynamic working environment.
• Development opportunities.