Sporting Fashion & Goods
Senior, Direct Stores Labor Optimization and Operations - Converse
Mid Level
Boston, United States
in office
Full time
Job description
About the Role
This role sits within Direct Stores operations, partnering cross-functionally to strengthen workforce planning, labour management, and store execution. The team connects labour insights, operational programmes, tools, and processes to help stores improve productivity and deliver against business priorities. The position helps optimise how stores plan and manage labour while supporting operational programmes that strengthen execution, combining forecasting, reporting, analysis, systems administration, and cross-functional partnership.
Key Responsibilities
- Manage weekly labour spend and payroll reporting, developing forecasts and reforecasts that support accurate workforce planning.
- Administer the Legion workforce management system and provide support for store bonus calculations and reporting.
- Analyse labour, staffing, and productivity trends, translating data into clear insights and recommendations for business partners.
- Monitor labour-related compliance and governance while supporting process improvements across Store Operations.
- Develop and maintain operational reporting and communications that enable clear, consistent execution.
- Coordinate with cross-functional partners on projects affecting stores, including testing, implementation, and rollout of operational tools and processes.
- Support strategic initiatives and key operational workstreams, providing flexible coverage that strengthens team agility and business continuity.
Required Experience & Qualifications
- Experience in labour planning, workforce management, and store operations.
- Advanced Excel proficiency, including analysing labour data, developing dashboards and building reporting tools that generate actionable business insights.
- Strong analytical and problem-solving capabilities with experience translating data into recommendations that improve store performance and productivity.
- Strong communication and cross-functional collaboration skills.
- Ability to manage multiple priorities and deliver effectively in a fast-paced environment.
- Judgment to balance analytical rigour with day-to-day execution.
The Application Process
Accommodations are available to complete the interview process.
- Accommodations offered include screen readers, sign language interpreters, accessible and single-location in-person interviews, closed captioning, and other reasonable modifications as needed.
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