Lead, Stores Operations Excellence - Converse

Leads the execution and performance of Converse partner stores across Korea. It combines market-level retail leadership, sales performance analytics, and hands-on field management, working closely with retail partners and their store teams. The postholder acts as a key connection between Korea retail partners and the Converse Global Stores Excellence team, translating retail strategies into locally relevant, executable plans.

• Build strong relationships with retail partners and provide leadership across the Korea partner store fleet.
• Use performance insights and regular store visits to identify opportunities and drive actions that strengthen commercial results and execution.
• Drive sales KPI analysis and performance reporting across Korea partner stores.
• Track key metrics such as sales, comp growth, conversion, UPT, ATV, sell-through, inventory productivity, and store profitability.
• Identify performance gaps, trends, and business opportunities, translating data into actionable insights and strategic recommendations for retail partners and internal stakeholders.
• Partner with stores and cross-functional teams to drive consistent execution of Converse operational standards, tools, training, and ways of working to strengthen retail fundamentals and local execution in Korea.
• Coach and enable partner retail leaders and store teams to strengthen their ability to independently deliver Converse standards and create consistently strong consumer experiences.
• Partner across Brand, Merchandising, Marketplace, Visual Merchandising, and Stores Excellence to bring Converse product and brand stories to life consistently across partner stores.
• Act as a bridge between retail partners and Converse, translating regional and global priorities into effective local execution while bringing partner, store, and consumer insights back into the organisation.

• Strong multi-store retail leadership experience.
• Experience working with franchise, partner, distributor, or other indirect retail models.
• Strong commercial acumen and understanding of retail KPIs and performance drivers.
• Advanced analytical capability with experience managing sales KPI reporting, identifying trends, and developing data-driven business recommendations.
• Ability to influence and drive results through partners without direct reporting relationships.
• Strong knowledge of store operations, consumer experience, service, and visual merchandising.
• Excellent coaching, relationship-building, and stakeholder-management skills.
• Ability to translate strategy and standards into practical store-level execution.
• Fluency in Korean and strong professional English communication skills.
• Ability to travel regularly across the Korea store fleet.

• Experience in fashion, footwear, sportswear, or a consumer-led environment is preferred.