Payroll Lead, NA

The Payroll Lead, NA, is responsible for the day-to-day execution and operational control of U.S. and Canadian payroll. This hands-on role leads two Payroll Specialists, ensures payroll is processed accurately and on time, and serves as the operational payroll resource for routine and complex payroll matters.

• Lead end-to-end payroll operations for the U.S. and Canada, including payroll calendars, inputs, validations, approvals, funding coordination, off-cycle payrolls, and post-payroll activities.
• Guide two Payroll Specialists by reviewing their work and output, providing coaching, and ensuring effective cross-training and coverage across payroll processes.
• Perform and oversee payroll audits and reconciliations, investigate variances, and ensure accurate gross-to-net results, deductions, taxes, and payroll-related data before payroll is finalised.
• Serve as the first escalation point for complex payroll issues, including retroactive pay, terminations, multi-state or cross-border questions, taxable earnings, garnishments, and payroll corrections.
• Coordinate quarter-end and year-end payroll activities, including tax balancing, employee tax forms, adjustments, and issue resolution with internal partners and payroll vendors.
• Maintain strong payroll controls, process documentation, and operating procedures, and support compliance with applicable federal, state, provincial, and local payroll requirements.
• Partner with the Workday Analyst, Payroll, on system defects, configuration changes, testing, integrations, releases, reporting, and automation opportunities affecting payroll operations.
• Collaborate with HR, Finance, Benefits, and other stakeholders to resolve payroll matters and provide clear, timely communication on payroll impacts and required actions.
• Identify recurring issues and process gaps, recommend practical improvements, and help standardise and simplify payroll operations without compromising controls or compliance.
• Provide operational coverage during absences and ensure payroll can continue without reliance on a single individual or undocumented process.

• 3+ years of progressive payroll experience, including hands-on responsibility for complex or high-volume U.S. payroll operations.
• Strong knowledge of multi-state payroll, wage and hour requirements, payroll taxation, deductions, garnishments, reconciliations, and quarter/year-end processing.
• Strong analytical and reconciliation skills, sound judgment, and the ability to independently investigate and resolve payroll issues.
• Strong Excel skills and comfort working with payroll reports, data validation, and large data sets.
• Clear written and verbal communication skills, with the ability to work effectively across Payroll, HR, Finance, Benefits, and external vendors.

• Workday Payroll experience is strongly preferred, with the ability to partner effectively with a dedicated payroll systems analyst.
• Canadian payroll experience is preferred; experience supporting employees across multiple provinces is a plus.
• Prior experience as a senior payroll processor is preferred.

• Base salary range of $65–70K, plus bonus potential if applicable for the role.

• Parental leave: paid parental leave to support employees during important life events.
• Retirement plan: 401k plan including contribution matching.
• Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
• Professional development: learning and development programmes, mentorship opportunities, and career advancement support.
• Generous time off: generous paid time off and holiday allowances.
• Ancillary benefits: critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits: support for travel and commuting needs, where available.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by its belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. THE·TEAM does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.