Associate BIT Field Engineer

The Associate Broadcast & IT Support provides timely and professional support in a fast-paced 24x7x365 field newsgathering and production environment. The role requires proficient IT support and live production engineering experience, with a strong emphasis on delivering critical technical support for demanding news and sports productions. It plays a direct part in keeping high-profile programming on air, from breaking news coverage to marquee sports properties including NHL, MLB, Roland Garros, and the Olympics.

• Perform 24x7x365 broadcast technical support, including installation, maintenance, and troubleshooting/repair of streaming, audio, and video remote live production equipment at the DC Bureau and outside broadcast locations such as Capitol Hill, the White House, the Pentagon
• And the State Department.
• Operate multi-path transmission systems to deliver IP video, audio, and data from remote locations using bonded cellular, COFDM, and streaming workflows.
• Provide IT and network support to ensure connectivity and transmission reliability.
• Coordinate technical installation with vendors and/or production teams.
• Support live REMI productions for news and sports worldwide, ensuring reliable delivery of multiple high-quality 1080p HDR feeds from remote sites to production centres and maintaining signal integrity and transmission continuity under live broadcast conditions.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work.
• Use AutoCAD, Visio, and/or Miro for system documentation and diagrams, and ServiceNow to log incidents and requests.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.
• Support satellite transmission as needed, including operation of KU trucks and portable transmission equipment.
• Provide field support primarily, and assist Broadcast and IT teams with project and maintenance work when not deployed in the field.

• Typically two or more years of hands-on experience in live production, broadcast engineering, or IT support.
• Proven ability to diagnose and resolve complex issues across broadcast and networking equipment in fast-paced, on-air environments.
• Experience with live production workflows.
• Demonstrated familiarity with basic server, networking topology, and operating systems.
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting and moving equipment weighing 50 lbs or more and climbing ladders for equipment and cable installation assignments.
• Able to obtain CDL Class B Licence if required by the business.
• Excellent customer service and communication skills (verbal, written).
• Willingness to perform varied tasks when required on assignment and ability to adapt to rapidly changing situations frequently encountered in field remote environments.
• Expertise in analysing and solving complex technical problems, with the ability to work independently and autonomously in a team-based environment.
• Ability to manage workload and workflow for a group of peers with assistance from management.
• Proficient IT support and experience in live production engineering.
• 2 or 4 year technical degree, preferably in live production or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer hardware/applications and data networking.
• Willingness and ability to travel, typically domestically and occasionally internationally.

• Willingness to learn WBD proprietary equipment and applications.
• Exposure to technology companies such as Sony, Haivision, Evertz, Multidyne, etc.
• Networking certification or similar.
• AutoCAD, MS Office Suite, Visio experience.
• Familiarity with ITSM Service Management processes and/or ServiceNow.
• Specific certifications may be required to work on proprietary equipment/systems.

• Primarily field support, with time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field.
• Operates in a fast-paced 24x7x365 field newsgathering/production environment.
• Work locations include the DC Bureau and outside broadcast locations such as Capitol Hill, the White House, the Pentagon, and the State Department.
• Travel is typically domestic, with occasional international travel.

• Actual salaries will vary based on job-related factors including geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance.
• Base pay is one component of total compensation; other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time and vacation