Senior Sales Advisor, Chester Store

This retail role works closely with the store management team to drive excellent customer service and store performance. The post-holder supports the store team in meeting targets and maintaining high operational and retail standards. The role includes keyholder responsibilities and day-to-day shopfloor leadership within a fast-paced retail environment.

• Understand store targets and KPIs to ensure that targets are delivered.
• Take responsibility for running departments within the store, ensuring that all targets are met and high standards are maintained at all times.
• Manage the shopfloor, including queues, customer issues, stock availability issues and printing issues.
• Ensure all deliveries are received and processed efficiently and the shopfloor is commercially merchandised.
• Undertake keyholder responsibilities, including holding the store in the absence of the Store Manager, Assistant Manager and Store Supervisor.
• Open and close the store, carry out till counts, investigate, resolve, action or escalate till losses or discrepancies, cash up, complete safe counts, banking and manage collections in accordance with store standards and compliance checks.
• Review daily handover documents and the daily planner to allocate daily activities, deliver the daily brief, set key targets, and allocate sections or jobs to the store team, following up as necessary.
• Complete customer service observations and floor walks to maintain high store standards and direct the team to implement actions.
• Support shopfloor moves, promotional activities and product launches, including kit launches, and take responsibility for key actions in preparation for launches and events.
• Support the management team in delivering refresher training and induction for store team members, and participate in regular meetings and training.

• Leadership experience working in a retail store environment.
• Ability to motivate and drive a team.
• Strong product awareness.
• Understanding of good customer experience.
• Experience in a customer-facing setting with excellent customer service skills.
• Excellent numerical and analytical skills.
• Ability to solve problems quickly and effectively.
• An eye for detail.
• Confidence working in a fast-paced environment.
• Ability to work as part of a team and independently.
• Ability to make operational decisions.

• Full-time permanent role working 16 hours per week.
• Main base: Chester Store.

• 25 days holiday, plus 8 bank holidays and the option to purchase up to an additional 5 days.
• Contributory pension scheme matching up to 5.5%.
• Life Assurance Cover.
• Free financial guidance and mortgage advice.
• Car salary sacrifice scheme for affordable driving.
• Cycle to Work scheme.
• Season ticket loans for easier commuting.
• Exclusive shopping discounts and cashback with top retailers.
• Will Writing Service.
• Employee Assistance Programme for confidential support.
• Medicash Health Cash Plan for everyday healthcare needs.
• Volunteering opportunities to give back to the community.