Retail Assistant (Evening Shifts)

As a Retail Associate at Warner Bros. Studio Tour London, the post-holder helps create memorable experiences for visitors while supporting the evening retail operation. The role involves delivering excellent customer service, maintaining product availability and presentation standards, and supporting both shopfloor and back-of-house activities through to the end of the trading day.

• Deliver friendly, knowledgeable and engaging customer service, using product knowledge and storytelling to bring the Harry Potter world to life and create memorable, personalised customer experiences.
• Work with colleagues and Team Leaders to deliver smooth day-to-day retail operations, communicating clearly, following daily priorities and supporting the team wherever needed.
• Replenish stock with pace and accuracy, maintaining product availability and presentation standards and supporting stock organisation across both shopfloor and back-of-house areas.
• Engage customers confidently, helping them find the right products and suggesting thoughtful gifts while adapting communication to diverse customer needs.
• Adapt quickly to changing priorities during busy trading periods, embracing new tools, processes and ways of working that improve efficiency and service.
• Champion an inclusive and welcoming experience by treating customers and colleagues with respect, care and empathy and contributing positively to the team culture.
• Take ownership of responsibilities including training and development, following health & safety, loss prevention and security procedures and maintaining high standards of behaviour, performance and attendance.

• A passion for delivering great customer service.
• A positive, enthusiastic and resilient attitude.
• Willingness to work across both shopfloor and back-of-house areas.
• Comfortable using tills, basic technology and following processes.
• Availability to work either of the two shift times on the four contracted days, with the applicable start time changing depending on seasonal operating requirements.

• Retail experience is helpful but not essential; full training will be provided.

• This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
• 16-hour contract worked across four fixed evenings per week, with each shift lasting four hours; the four working days are agreed as part of the contracted working pattern and remain the same each week.
• Four-hour shifts are normally scheduled as either 16:15 to 20:15 or 18:15 to 22:15, depending on seasonal operating requirements.

• £13.45 Per hour

• 25 days holiday (pro-rata)
• GymPass or free access to the on-site gym
• Exclusive access to the Screeners App, with Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and the Studio Tour
• Option to join the pension and healthcare schemes