Office Services Assistant

The Office Services Assistant provides a hands-on, customer-focused front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. The role sits within the Venue Operations (Office Services) team, a small but integral team that often provides the first interaction with the business and sets the tone for visitors, guests and those requesting assistance or information. The post reports to the Office Services Supervisor and covers the flexible operational hours of the headquarters venue, including shift patterns and event-day working.

• Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service.
• Deliver administrative support including courier, dry cleaning, taxi, postal, reprographic, mail and print services.
• Support the provision of office-related equipment and supplies, including stationery, kitchenette supplies and equipment consumables.
• Provide ad hoc office support to the Venue Director and heads of department.
• Identify, scope, agree and implement process changes to increase efficiency.
• Operate venue-wide technology systems for Office Services, including switchboard, Microsoft Teams, Sky Visitor management system and Aware Manager incident system.
• Provide a venue information service to all venue users and operate efficient meeting room and desk booking systems.
• Operate the venue lost property system and maintain supplier information for the Office Services function.
• Act as an integral part of the fire warden and safety team for the venue offices, and support the stadium team where possible and time allows.
• Collaborate with colleagues on strategic, business and operational plans, act as an ambassador for the RFU and promote its culture and core values, and undertake other duties consistent with the post as required.

• Experience of working in a customer-focused team, with excellent customer service knowledge and skills.
• Experience in the use of Microsoft Office systems and Office 365.
• Ability to communicate in a pleasant, knowledgeable and restrained manner.
• Ability to effectively manage own time.
• Good attention to detail.
• Commitment to embodying the culture through the three core values: Put the Team First, Shape the Future, Respect Each Other.
• Commitment to actively contributing and building an inclusive culture in day-to-day behaviours.
• Consistently present a professional image in all situations.
• Team player with the ability to assist others in proactively seeking workable solutions to problems and queries.
• Maintain an appropriate standard of confidentiality.

• Business administration related qualifications or equivalent experience.
• Understanding of budgeting and management accounts.
• Ability to analyse, process and act efficiently on information from multiple sources.
• Experience of analysing and processing purchase orders and invoices.

• Contractually based at Allianz Stadium.
• Permanent full-time role covering 40 hours per week.
• Requires coverage of flexible operational hours, including a variety of shift patterns.
• Includes up to approximately 20 additional event days per annum, working in the Event control room or other operational spaces.

• A variety of corporate discounts.
• Priority access to purchase match tickets.
• 25% discount in the Rugby Store and EnglandRugby.com.
• 25 days of annual leave.
• Birthday day off.
• Free access to the stadium gym.
• Life assurance of 4x basic salary and an income protection scheme.
• Employee Assistance Programme offering anonymous and confidential emotional and practical support 24/7.
• Pension scheme with the RFU double matching individual contribution up to 10% of salary.
• Ride-to-work scheme, eyecare vouchers and season ticket loans.
• Access to a personal coaching platform providing same-day one-to-one coaching.
• Flexible working guiding principles designed to support colleagues to work in the way that suits them, their teams and the organisation.

Its culture and core values are 'This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other'.