CRM Associate

The CRM Associate helps bring customer communications to life across the company's offerings. The role builds and launches email, push, and in-app campaigns, working with the manager and senior teammates to ensure every communication is accurate, timely, and aligned with standards. The position involves developing campaign execution expertise, collaborating with cross-functional partners, and finding new ways to make processes more efficient.

• Execute customer communications from build through launch across offerings, including campaign setup, quality assurance, and adherence to legal and regulatory requirements.
• Build email, push, and in-app communications to specification, following marketing standards, brand guidelines, and channel best practices.
• Contribute ideas that strengthen campaign execution and adopt team best practices, including using artificial intelligence-powered tools where appropriate to improve efficiency.
• Review work closely to identify issues before launch and help deliver consistently accurate, high-quality customer communications.
• Interpret campaign data to validate builds and identify opportunities to improve campaign execution.
• Collaborate with cross-functional partners to develop messaging, manage workflows, and deliver campaigns on time across multiple priorities.

• Bachelor's degree in Marketing, Business, Economics, Mathematics, or related field.
• At least 1 year of relevant experience in marketing operations, campaign production, customer relationship management, or a related field.
• Strong attention to detail and organisational skills, with the ability to manage multiple priorities and deliver accurate work within challenging timelines.
• Basic understanding of HTML and how it supports digital communications.
• Strong written and verbal communication skills, with the ability to collaborate effectively with teammates and cross-functional partners.
• Proactive and adaptable approach to work, with the ability to learn quickly and contribute in a fast-paced, changing environment.
• May be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment; the company will guide employees through the process if relevant.

• Experience within e-commerce, technology, or gaming.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, it may require employees to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and it guides employees through the process if relevant. At DraftKings, AI is becoming an integral part of both its present and future, powering how work gets done, guiding smarter decisions, and sparking bold ideas.