AV and Event Technology Specialist

The AV & Event Technology Specialist plays a key role in delivering reliable, high-quality audiovisual and event experiences across the organisation. The position is highly cross-functional, partnering closely with Technology, Facilities, Creative Services, Screening Room Ops, and the Service Desk to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage services. The specialist maintains room technologies, executes live events, and resolves incidents with precision and professionalism.

• Perform daily operational support for all AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional
• Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions
• Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimise downtime
• Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency
• Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms
• Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates
• Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams

• 7+ years of professional experience in AV operations, event support, or similar technical roles
• Intermediate knowledge of Cisco RoomOS and collaboration endpoints, including configuration, troubleshooting, and environment support
• Experience supporting a Microsoft Teams environment
• Experience working within a ticketing system such as ServiceNow or Jira
• Hands-on experience with AV systems including displays, switchers, DSPs, microphones, control processors, and conferencing hardware
• Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions
• Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring
• Ability to lift and install equipment, run cables, and perform physical room setups
• Excellent communication and customer service skills, with the ability to work calmly under pressure
• Ability to work flexible hours to support events outside standard business hours

• Experience with AV management platforms such as Crestron XiO Cloud, Q-SYS Reflect, or Zoom or Teams admin tools
• Knowledge of Crestron, Q-SYS, or Extron systems, including basic programming or configuration
• Prior work supporting digital signage ecosystems such as Appspace or BrightSign
• Experience managing IPTV systems or broadcast/AV-over-IP platforms
• Basic networking knowledge related to AV systems, including VLANs, QoS, and multicast
• CTS or other AV/IT certifications such as Crestron, QSC, Extron, or Cisco
• Experience working in large enterprise environments or supporting executive-level events
• Strong experience with PC and Mac platforms

• Full onsite presence is required given the nature of the role
• Minimum of four full days per week on-site in a corporate office environment

Creative Artists Agency (CAA) is a leading entertainment and sports agency with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand management, consumer product licensing, and philanthropy. Founded in 1975 and headquartered in Los Angeles, CAA has offices in New York, London, Nashville, Munich, Shanghai, Beijing, Chicago, Washington, D.C., Singapore, Toronto, Denver, Charlotte, Jacksonville, and Atlanta, among other locations globally.