Player Pipeline Assistant

The Player Pipeline Assistant provides frontline support and systems that underpin all Player Pipeline activity in age grade rugby, schools, colleges and universities. The role manages the administration and coordination of major activity in this area and supports operational delivery, events and planning. It involves providing high levels of customer service to, and working with, a variety of stakeholders, as well as supporting the needs of the wider Player Experience team where possible and appropriate.

• Provide an excellent day-to-day customer service system that delivers, guides and administers support to all internal and external stakeholders, establishing effective and strong relationships.
• Provide administrative and operational support to the Player Pipeline team to coordinate targeted projects, initiatives and programmes, delivering effective integration and tracking of these workplans where relevant.
• Work with other RFU functions to create, update and communicate relevant tools and resources, including Constituent Body and Partner liaison, playing out of age grade processes, sub-committee coordination, website and guidance content and reporting schedules.
• Ensure base knowledge of all relevant key regulation, technical and operational information to cover and triage the age grade and sector inboxes.
• Maintain up-to-date contacts and membership data systems, and all other associated records and information relating to player pipeline activity.
• Provide event management and delivery support for individual projects, including basic data collection and analysis as required.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of, the RFU, including the promotion of its culture and core values: This Rose Means Everyone – Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

• Experience of working in a fast-paced customer-facing role, communicating guidance and support effectively and systemically.
• Strong experience in an administrative role with a good aptitude to work with data, budgets, detail and spreadsheets, and to produce accurate written reports and resources.
• Experience of working with multiple organisations at the same time across different levels and multi-functional teams and stakeholders.
• Confidence and experience in dealing with a wide range of people and building relationships across organisations with diverse priorities.
• Ability to effectively plan, monitor, report and share work with others (e.g. managers, volunteers, national partners).
• Strong organisational skills and a keen attention to detail.
• Committed to embodying the organisation's culture by using its three core values – Put The Team First, Shape The Future, Respect Each Other – to guide day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in the role and day-to-day behaviours.
• All role holders must maintain an appropriate standard of confidentiality.
• This role will require a DBS certificate.

• Project management experience on a national or regional scale.
• Recent or relevant experience of the rugby environment.
• Understanding of administering sport development or other similar programmes (e.g. charitable sector, marketing agency).
• Understanding of the educational landscape and connections between schools, colleges, universities and their local community.
• Experience in digital, marketing, communication or technology.

• Homebased

• A variety of corporate discounts
• Priority access to purchase match tickets
• 25% discount in Rugby Store and EnglandRugby.com
• 25 days of annual leave
• Your birthday day off
• Free access to the stadium gym
• Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme offering anonymous and confidential emotional and practical support 24/7
• Pension Scheme; the RFU will double match your individual contribution up to 10% of salary
• Ride-to-work scheme, eyecare vouchers, season ticket loans and more