Operations Manager

This role is responsible for the overall event planning and delivery of a portfolio of events, including operational efficiency, athlete experience planning, stakeholder and community engagement, and financial management. It leads end-to-end event operations, from planning and delivery through to post-event review, and works with Marketing, Partnerships, Creative, suppliers, communities and other partners to deliver safe, compliant and inspiring events. The position also leads the Operations team during event delivery and contributes to a positive, inclusive and high-performance culture.

• Lead end-to-end event operations, including planning, delivery and post-event review, and develop and manage event project plans, timelines, milestones and progress reporting to ensure operational deliverables are completed on schedule.
• Prepare and maintain operational documentation, including event plans, operations manuals, schedules, site plans, course maps and other event delivery materials.
• Manage suppliers and contractors, including defining requirements, procurement, coordination, service agreements and delivery oversight.
• Lead event logistics planning, including transport, vehicles, equipment, infrastructure, event build, event delivery and pack-down requirements.
• Develop and implement event signage and branding plans in collaboration with Marketing, Partnerships, Creative and other relevant teams.
• Ensure events are delivered safely and compliantly by applying Workplace Health and Safety, risk management and incident management systems and processes, and prepare, communicate and maintain risk and compliance documentation, including risk registers, emergency management plans
• Contingency plans and required permits or consents.
• Manage event operating expenditure within approved budgets, monitor forecasts and make appropriate cost-prioritisation decisions.
• Build and maintain effective stakeholder relationships with communities, suppliers and other partners, and develop and deliver stakeholder engagement and community consultation plans, including managing event-related impacts on residents, businesses and local communities.
• Lead the Operations team during event delivery, providing clear direction, allocating responsibilities and supporting effective decision-making.
• Contribute to a positive, inclusive and respectful team environment, act as a culture carrier onsite and offsite, and embrace IRONMAN's BE ICONIC mindset by bringing an athlete-first perspective, taking ownership, communicating openly and demonstrating adaptability and continuous improvement.

• At least three years' experience in event operations or event management.
• Demonstrated experience in health and safety compliance, budget management, and community and stakeholder engagement.
• Advanced proficiency in the Microsoft Office suite.
• Strong written and verbal communication, problem-solving and organisational skills.
• Proven ability to manage competing priorities, perform under pressure and meet deadlines.
• Flexibility to work weekends during event delivery periods and travel within Australia and, when required, New Zealand.
• Manual Driver's Licence.
• Forklift Licence.
• Valid Working with Children Check.
• First Aid and CPR certification.
• Ability to safely operate or oversee the use of specialised event equipment, including heavy machinery, forklifts and trucks, and to operate or assist with basic event equipment and tools.
• Ability to move, position, transport and install materials and equipment, including manual handling tasks such as bending, stooping, twisting and reaching during event setup, breakdown and onsite operations.
• Ability to stay stationary and/or move around the event site for extended periods, including during long event days, outdoor conditions and uneven surfaces, and to work in a variety of indoor and outdoor venues and varying weather conditions.
• Extended work days and travel are required whilst attending assigned onsite events.

• Experience in large or complex events.
• Relevant qualification in Event Management or a related field.
• CAD or mapping software experience.

• Based in the IRONMAN Melbourne office.

Its purpose is to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement.