Technical Services Technician

This is a new position within the Technical Services team at Warner Bros. Studio Tour London (WBSTL), responsible for the set up and smooth running of show systems, lighting and sound across the attraction. The role combines frontline Technician duties with delivering high levels of customer service to visitors and internal customers.

• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
• Assist with the delivery of live and corporate events as and when required and support the technical needs of external clients and stakeholders.
• Ensure public and staff safety at all times.
• Monitor protection of assets and equipment within the tour areas in order to maintain quality, reliability and maximise life span.
• Comply with internal health and safety regulations and working practices at all times.
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.
• Work as part of a project team for future development and installation projects as directed by the Technical Services Manager or Team leader.
• Contribute to the day-to-day running of the Studio Tour and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.
• Assist in the general maintenance of a leading visitor attraction, including audio, lighting, video, sets, props, show control, animatronics, special effects, atmospherics, fixtures, fittings and related areas.
• Provide frontline Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction.

• Proven track record in a similar maintenance position.
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.
• Experience of working with installed audio-visual show systems and fault finding and troubleshooting on these as required.
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments.
• Previous experience of working in an operational and customer-facing environment where there are significant numbers of the general public on site.
• Proven IT skills with a sound knowledge of Microsoft Office and production based software packages (audio, video, Adobe Creative Suite, etc).
• Knowledge of IT switch networks and IP based control systems.

• Experience in the entertainment, visitor attraction or service industry.

• Onsite working: all working hours and days, regardless of shift pattern, are carried out at the place of work.
• Full-time position, averaging 40 hours per week.
• Flexible rota including a mix of early, mid and late shifts.
• Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish).
• Required to work every other weekend as part of the regular schedule.
• The attraction operates 363 days a year, with cover on weekends, evenings and school holidays on a shift pattern involving AM and PM shifts.