Accreditation System and Application Coordinator

Plays a central operational leadership part in delivering, supporting and managing the accreditation system throughout all tournament phases for the FIFA Women's World Cup 2027™. Reporting to the Accreditation System & Applications Manager, it supports the operational delivery and day-to-day management of the accreditation system. The focus is on system support, user assistance, documentation and execution, ensuring the system operates accurately and reliably throughout planning and tournament operations.

• Support system readiness activities across all phases, including setup, application, validation, production and distribution.
• Provide first-level technical support to accreditation users and stakeholder groups, including all types of system users.
• Monitor system usage and support issue identification and resolution.
• Assist in delivering system training sessions to Client Group teams, Operations teams and venue users.
• Prepare and maintain user manuals, quick guides, process documents and FAQs.
• Support communication of system updates and changes to users.
• Support data management activities, including validation, quality checks, reporting and extraction of system data as required.
• Assist with tracking access rights assignment and operational workflows within the system.
• Support live system operations during test events and tournament time, including real-time issue logging and resolution coordination.
• Escalate technical issues to the System & Applications Manager, assist with system-related operations and report on all FIFA Accreditation System related matters.

• Experience in accreditation or client services at major international events.
• Strong understanding of access control, zoning and accreditation systems.
• Proven ability to work in a multicultural, fast-paced and dynamic environment.
• Strong organisational skills and technical proficiency.
• Ability to quickly learn and accurately document new processes.
• Skilled in capturing key decisions and action points in a clear, structured manner.
• Confident in building relationships and communicating effectively with diverse internal and external stakeholders.
• Comfortable presenting ideas and updates to groups of varying sizes.
• High attention to detail and data management.
• Ability to manage multiple stakeholders and priorities effectively.
• Proficiency in accreditation software and Microsoft Office tools.
• Right to work in Brazil.
• Fluent in English (spoken and written).
• Fluent in Portuguese (spoken and written).
• Ability to re-locate to Rio de Janeiro.

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the FIFA Women's World Cup 2027™, the biggest women's sporting event in the world and the first to be hosted in South America, in Brazil. The subsidiary is creating a unique and unforgettable experience and is building a workforce to deliver it.