Marketing Operations Manager

TBL is looking for a hands-on, organised Marketing Operations Manager to help plan and deliver our marketing activity, with a particular focus on campaigns promoting our prize draws. You'll coordinate activity across email, social media, content, agencies and commercial partners, while overseeing the operational delivery of prize draws and predictor games. We're a small, ambitious startup, so we're looking for someone who takes ownership, gets stuck into the detail and finds better ways of doing things.

• Help develop and deliver marketing campaigns promoting TBL's prize draws, alongside predictor games and other activities.
• Coordinate campaigns from initial planning through to execution, including promotional plans around key prizes, sporting events and seasonal opportunities.
• Coordinate campaign messaging, creative assets and distribution across relevant marketing channels. Email & customer marketing
• Plan and execute email campaigns, including briefing content, building campaigns, scheduling, testing and quality assurance.
• Coordinate SMS, push notifications and other customer communications to drive entries, participation and repeat visits.
• Identify opportunities to improve customer journeys and make better use of our existing customer base. Content, agencies & partnerships
• Coordinate content and creative production with internal resources, agencies and freelancers; brief suppliers and keep deliverables on track.
• Support marketing activity with commercial partners and affiliates, helping turn partnership opportunities into effective promotional campaigns.
• Help organise social media and other promotional activity to support prize draws and major sporting events. Prize draw & predictor operations
• Oversee the setup and delivery of prize draws and predictor games, coordinating the development team and ensuring everything is tested, accurate and ready to launch.
• Establish clear processes and quality checks, monitor live activity and resolve operational issues. Customer service
• Oversee customer queries and complaints relating to accounts, entries, payments and promotions, ensuring issues are resolved promptly.
• Coordinate winner communications and prize fulfilment, maintaining a smooth and positive customer experience. Processes & organisation
• Keep campaigns, projects and deadlines organised across a small team and external suppliers.
• Improve processes, reduce manual work and make marketing operations more efficient.

• Around 5 years' experience in marketing operations, campaign management or a similar hands-on marketing role.
• Highly organised, with strong project management skills and the ability to manage multiple workstreams and deadlines.
• Experience planning and delivering marketing campaigns, particularly across email and digital channels.
• Comfortable briefing and coordinating agencies, freelancers and internal teams, and happy getting hands-on with campaign setup, content coordination, testing and quality assurance.