Warehouse Logistics Coordinator

The Logistics Coordinator supports the coordination of inbound and outbound freight, warehouse scheduling, shipment documentation, operational trackers and cross-functional communication across the North America Distribution Centre. The role acts as a key connection point between the warehouse floor, carriers, vendors, store teams, Merchandising and internal business partners, ensuring product movement is visible, accurately documented and effectively followed through. The position supports the Manager, Inventory & Logistics and Senior Manager, Warehouse Operations by maintaining clear shipment visibility, tracking open issues and helping ensure logistics activity is organised, accurate and aligned to business priorities.

• Own scheduling of inbound and outbound delivery appointments based on warehouse capacity, shipment priority and operational requirements.
• Maintain the daily and weekly delivery calendar and coordinate container appointments, carrier pickups, store deliveries and freight movements, ensuring timing and capacity align with warehouse operations.
• Proactively monitor delivery activity, appointment changes, carrier delays and shipment conflicts, escalating risks or service impacts and communicating delivery windows, priorities and changes to warehouse teams, store partners, Merchandising and internal stakeholders.
• Support transportation requirements for new store openings, seasonal peaks, major product launches and inventory transitions.
• Prepare, maintain and organise accurate shipment documentation, including BOLs, packing lists, delivery confirmations, carrier paperwork and proof of delivery records, and verify shipment details, appointment information, delivery addresses, pallet counts, carton counts and supporting documentation.
• Maintain inbound and outbound shipment trackers, ensuring shipment status, open issues, delivery confirmations and exceptions are updated consistently, and follow up on missing paperwork, delayed confirmations, incomplete shipping details and unresolved carrier or vendor documentation.
• Support investigation of freight damages, shortages, overages and delivery discrepancies, ensuring issues are logged, communicated and followed through to resolution, and support vendor compliance processes by tracking labelling, packaging, routing guide and documentation issues.
• Maintain structured intake, shipment and exception logs, flag discrepancies between system records and physical activity, and support warehouse leadership with accurate records of inbound product flow, outbound distributions, delivery timing and open logistics issues.
• Partner with the Inventory & Systems Analyst by providing operational updates, exception context and supporting documentation for reporting and trend analysis, and support internal and external audit readiness and creation/maintenance of warehouse SOPs
• Process guides and logistics reference materials.
• Work closely with Inventory, Logistics, Ecommerce Fulfilment, Customer Services, Merchandising, Buying, Store Operations and Warehouse Operations teams
• Serve as a professional point of contact for carriers, vendors, store partners and internal teams
• Participate in daily operational huddles, weekly carrier calls and store operations touchpoints
• And partner with warehouse leadership to identify recurring logistics issues, documentation gaps, delivery delays and process improvement opportunities.

• Minimum of two to three years' experience in logistics coordination, warehouse administration, transportation coordination, inventory administration or supply chain support.
• Hands-on understanding of warehouse operations including receiving, putaway, outbound shipments, replenishment, store deliveries and ecommerce fulfilment.
• Strong organisational skills with the ability to manage multiple trackers, shipment schedules, open issues and competing priorities.
• Strong attention to detail and ability to maintain accurate documentation, records and operational follow-up.
• Confident and clear communication skills with the ability to work with carriers, vendors, store teams and internal business partners.
• Ability to identify operational risks, shipment exceptions and documentation issues, escalating appropriately and following through to resolution.
• Comfortable working with warehouse management systems, shipment platforms, inventory tools and Microsoft Office.
• Highly organised and detail-focused individual with strong communication skills, strong follow-through and the ability to manage multiple operational priorities in a fast-moving distribution centre environment.

• Experience with Microsoft Dynamics 365 or similar warehouse, inventory or ERP systems would be advantageous.
• Experience within retail, ecommerce, distribution or branded warehouse environments preferred.
• Associate or Bachelor's degree in supply chain management, logistics, business or related field would be beneficial.

• North America Distribution Centre