TOC Network Engineer, Cingularity

Provides expert technical support, monitoring and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. It sits within the 24/7 Technical Operations Centre and proactively identifies and resolves issues, implements solutions and contributes to continuous service improvement through automation and AI. The position requires a blend of technical expertise, customer service skills and the ability to perform under pressure in a live broadcast environment.

• Proactively monitor the Cingularity Network, associated systems and video services using tools such as Nimbra Vision, Zabbix, Grafana, multiviewers and transport stream probes, identifying and addressing potential issues before they impact service delivery.
• Participate in team rotas under the hybrid follow-the-sun model to ensure 24/7 monitoring, support and maintenance coverage, and contribute to a high-performance, collaborative, continuous-learning and customer-focused culture.
• Review, process and monitor planned work activities to minimise disruption to live services, and follow the change management process for all network and service changes.
• Execute live transmissions including routing, check-in, monitoring and check-out, and complete service bookings including provisioning of occasional-use services.
• Provide direct customer support via phone and email, addressing service issues, bookings and enquiries, and collaborate with partners and suppliers as needed.
• Resolve network and service issues from initial investigation to final resolution, isolating the cause and minimising impact; log, analyse and act on incidents promptly and contribute to incident reports and root cause analysis.
• Assist in the development and maintenance of incident management and disaster recovery plans, and contribute to Lessons Learnt and Incident Reports for clients.
• Contribute to reviewing, refining and documenting TOC workflows, processes and procedures; identify repetitive or manual tasks suitable for automation and help build, test and document automated workflows.
• Maintain accurate records of network configurations, service documentation and incident logs; assist in the implementation of bespoke customer solutions alongside project management, including device configuration and testing, network and service documentation, installation and commissioning.
• Contribute to core network development, maintenance and upgrading of the Cingularity DTM and IP Networks
• Support video system development, maintenance and upgrading for baseband and IP systems including encoders, decoders and routers
• Evaluate new technologies, tools and systems including automation and AI-assisted tooling.

• Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
• Strong knowledge of broadcast environments and workflows.
• Familiarity with maintaining and operating transmission equipment, including encoders, decoders and video routers.
• In-depth knowledge and experience of the TCP/IP stack, including switching, routing and multicast.
• Proficiency in Microsoft 365 or Google Workspace, with excellent working knowledge of Excel or Google Sheets.
• Excellent interpersonal, written and oral communication skills.
• Proven record of providing an exceptional customer experience.
• Excellent attention to detail and the ability to remain focused under pressure.
• Proven analytical and problem-solving skills.
• The ability to follow and develop operational processes to a high standard.
• Drive to build knowledge and skills on existing and emerging technologies.
• A modern, automation-first mindset: always looking for ways to automate repetitive tasks and to use AI and scripting to make the TOC faster and more reliable.
• Self-motivated and organised individual.
• Flexibility to work unsociable hours as required to cover sporting events.
• Core competencies required for all employees: Business Acumen (understanding financial drivers, interpreting business data, aligning decisions to strategic outcomes)

• Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
• Experience with standard routing protocols such as OSPF and BGP.
• Experience in video and audio encoding technologies and parameters.
• Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
• Proficient in Windows, Linux and macOS operating systems.
• Experience with booking systems and/or automation systems.
• A degree in engineering, telecommunications or a related field.
• Scripting and automation experience (e.g. Python, Ansible, REST APIs or workflow tools such as n8n).

• Permanent role; shift work.
• Reports to Head of TOC, Cingularity - IMG Media.
• International travel required at least once a year to support the global team.
• Must manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
• Cingularity operates a hybrid follow-the-sun support model, and the role's working hours are on an evolving shift pattern.
• Engineers do not work hours between 00:00 and 07:00.

IMG is a leading global sports marketing agency specialising in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services and event management. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.