Back Of House Manager - The Excel

Leads the back of house team in warehouse procedures, assisting the Head of Back of House with the picklist building, delivery and collection process to ensure no shortages across the department. It also oversees the cleanliness and tidiness of the warehouse and loading bay, producing and implementing cleaning schedules and checklists. The post-holder works closely with the operational, culinary and logistics teams, as well as external suppliers and contractors, and supervises the warehouse team on a day-to-day basis.

• Lead the daily picklist processes, ensuring all activities are organised, efficient and aligned to event requirements and operational deadlines.
• Manage picklist procedures in liaison with the operational and culinary teams, reporting shortages promptly and proposing suitable alternatives where required.
• Oversee goods receiving procedures, ensuring deliveries are checked accurately and shortages, damages or discrepancies are reported immediately to suppliers and communicated internally.
• Ensure all hired equipment collections and returns are managed efficiently, escalating losses or issues to the Deputy Head of Back of House and helping to minimise cost impact.
• Maintain high standards of organisation, cleanliness and tidiness across all warehouse and back of house areas, with particular focus on equipment storage and accessibility, and ensure safe, timely and effective movement of goods and equipment.
• Manage stock holding levels for equipment and other warehouse-controlled items, ensuring availability while avoiding unnecessary overstock.
• Carry out monthly stocktakes for equipment, lead the quarterly CCG stocktake process and support the annual equipment stocktake, investigating, explaining and reporting discrepancies.
• Monitor warehouse-related costs, including breakages, losses, consumables and hired equipment charges, taking action to control spend in line with departmental targets and taking proactive steps to reduce breakage of china, glassware and equipment.
• Supervise and support the warehouse team, providing clear direction, regular briefings and operational guidance, and support the Deputy Head of Back of House in developing team capability, improving ways of working and driving accountability.
• Contribute to appraisals, performance reviews and succession planning activity, and support training completion and ongoing development of team members in line with role requirements, including e-learning.
• Take ownership of health and safety practices across the warehouse, back of house areas and loading bay, ensuring equipment is used, stored, transported and handled in line with HSE procedures and safe working practices
• And support the Head of Back of House in ensuring compliance with company procedures, departmental SOPs and Levy standards.
• Build and maintain effective working relationships with internal departments, external suppliers and contractors, liaising with operational, culinary and logistics teams to align warehouse support with business needs.
• Drive improvements in picklist build and back of house processes, standards and operational efficiency, identifying opportunities to improve stock control, service delivery, cost management and team performance, and supporting Levy compliance objectives including Signature Self-Assessment.

• Three years' experience in back of house, warehouse or logistics at management level.
• Experience of working in a fast-paced environment.
• Excellent communication skills, with the capability to lead and influence the team.
• Ability to work well under pressure in a fast-paced environment.
• A team player who leads by example.
• Confidence, energy and charisma.
• Flexibility and agility.
• A calm and structured approach, coupled with resilience and problem-solving skills.
• Entrepreneurial spirit.
• Availability to work a PM shift with an early evening finishing time, with flexibility to meet the needs of the business, including AM shifts with early morning starts.
• Willingness to support the whole management team as required.
• Willingness to take holidays subject to the needs of the business, without carrying them forward in line with company policy.
• Ability to act as an ambassador for the company at all times.

• Forklift driving licence (preferable).
• Experience within the hospitality sector (ideally).

• Daily PM shift, generally within 10am and 8pm, with occasional availability for the AM shift and early morning starts.
• Hours of work are determined by the needs of the business and are subject to the Working Time Directive and any workforce agreement in place.
• Involves evening and weekend working.

• Medicash healthcare benefits, including dental, optical and therapy treatments (includes up to four dependent children).
• Private health cover.
• Aviva Digicare free annual healthcare check.
• Exclusive benefits and wellbeing site (Perks at Work).
• Entertainment discounts, including up to 55% off cinema tickets.
• Health and wellbeing discounts, including 20% off Nuffield Health and 10% off Pure Gym.
• Travel discounts with holiday companies such as TUI and Expedia.
• Shopping discounts, saving up to 15% at high street and online stores by purchasing shopping cards.
• Meals on duty and free staff meals.
• Vodafone discounts.
• Pension scheme and life assurance.
• Employee Assistance Programme.