ER Advisor

Working closely with People Partners, line managers and the wider People & Culture function, this role provides practical, hands-on support across employee relations casework and the day-to-day application of People & Culture policies and processes. The role manages a varied caseload, supporting fair, timely and consistent outcomes across disciplinary, grievance, capability, absence and other employee matters. It provides clear advice to managers, maintains accurate case records and works with relevant colleagues to identify and manage employment-related risk.

• Manage a varied Employee Relations caseload, ensuring matters are progressed promptly, fairly and in line with Club policy and employment law.
• Provide practical advice and support to managers on disciplinary, grievance, capability, attendance, performance and other employee matters.
• Handle complex or sensitive cases, working with People Partners, Legal and other specialists where additional support or escalation is required.
• Maintain accurate and complete case records, including correspondence, meeting notes, outcome documentation and case management data.
• Monitor case activity and recurring themes, sharing practical observations with the team and People Partners to help improve guidance, processes and manager support.
• Apply standard ER processes and controls consistently, and keep up to date with employment legislation and case law, working with the in-house Employment Lawyer to reflect relevant changes in advice, guidance and case handling.
• Coach and guide managers through individual cases, helping them understand the process, prepare for meetings and make fair, evidence-based decisions.
• Support the ER aspects of organisational change, including consultation activity, documentation and individual case support.
• Support employment status and off-payroll casework, gathering information, coordinating checks and escalating legal, tax or cross-border considerations where required.
• Contribute to service improvements by identifying practical ways to simplify case handling, improve templates and strengthen the experience of managers and colleagues.
• Support the review, drafting and implementation of People & Culture policies and guidance, ensuring they are clear, practical and legally compliant; monitor relevant employment law developments and help update policies, processes, templates and manager guidance in response.
• Maintain the People & Culture policy library, review schedule and supporting documentation; coordinate regular policy reviews and ensure updates are accurately recorded and communicated.
• Work with People Partners and subject-matter experts to update policies and guidance in response to case themes, business needs and legislative change; provide practical input into policy development using casework experience to help ensure processes are workable and easy to understand.
• Ensure employee-facing policy information and supporting materials are accurate, accessible and current
• Support policy implementation through briefings, guidance and case-based coaching for managers

• ER and Policy management experience with a customer service focus.
• Proven ability to influence, motivate and support line management.
• CIPD qualified or equivalent experience.
• Proven attention to detail, with excellent oral and written communication skills.
• Excellent communication, influencing and interpersonal skills, with a positive, approachable style and the ability to build strong working relationships.
• Commercial acumen with the ability to manage and balance risk.
• Proven track record of partnering with senior stakeholders.
• Comprehensive knowledge of HR policies and practices and employment law.
• Proven implementer, persuasive and assertive, and comfortable with constant change.
• Resilience and the ability to deal with conflict.
• Ability to manage own diary/workload in a fast-paced environment.
• Expected to deal with highly sensitive and confidential organisation and employee data.
• Experience of working in a unionised environment and/or a TU recognition process.
• Experience of DSAR process.

• 25 days holiday, plus 8 bank holidays and the option to purchase up to an additional 5 days.
• Access to a benefits kit bag.
• Contributory pension scheme matching up to 5.5%.
• Life Assurance Cover.
• Free financial guidance and mortgage advice.
• Car salary sacrifice scheme for affordable driving.
• Cycle to Work scheme.
• Season ticket loans for easier commuting.
• Exclusive shopping discounts and cashback with top retailers.
• Will Writing Service.
• Employee Assistance Programme for confidential support.
• Medicash Health Cash Plan for everyday healthcare needs.