Manager, Betting Control Centre

Is responsible for independently managing the duty Betting Operations Control Centre (BOCC) operation team on a 7x24 rostering basis to support smooth wagering operations for Racing, Football and Mark Six. The position sits within the Sports Business Division, which is central to the Club's aspiration to become a globally recognised sports and entertainment brand with world-class horse racing at its core. The Division focuses on delivering sustainable growth of the sports business, deepening customer engagement, and positioning the Club as a leading global sports and entertainment brand to enable its commitment to social betterment.

• Manage the day-to-day operations on a 7x24 rostering basis, ensuring operations are conducted with integrity, efficiency, and compliance with all regulatory requirements.
• Act as Office-in-Charge to supervise a team of operation staff, providing efficient services and support to internal customers and external partners around the clock and delivering assigned team tasks.
• Monitor and master the health status of operations systems, establish preventive measures and work plans to govern daily operations and secure business continuity.
• Respond to and manage incidents relating to operational and technical issues, including initial Emergency Response Plan and Contingency Planning for significant incidents and major service disruption.
• Participate in operation enhancement projects across requirement, pre-implementation, and implementation stages, and review system and infrastructure implementation and management to facilitate business processes and enhance operations efficiency
• Implement new project initiatives into operations by reviewing and proposing changes to SOP, conducting training sessions for subordinates, and bringing feedback to the project team for system fine-tuning.
• Evaluate the performance of subordinates regularly and put forth suggestions to superiors on subordinates' development plans.
• Provide due diligence support for execution actions per direction from customer due diligence (CDD) exercises conducted by the Due Diligence Team and SandI, ensuring the team conducts AML-related operations in accordance with SOP and Club Policy.
• Ensure compliance with Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's business.
• Undertake other duties as assigned by the Line Manager.

• Bachelor degree in Business or related disciplines.
• A minimum of 8 years' operational experience at supervisory level in a control centre like environment.
• Ability to be dynamic, energetic and self-motivated.
• Excellent communication and interpersonal skills in both English and Chinese.
• Ability to work independently and be willing to work on 24-hr shift and travel to other countries.
• Proficiency in MS Office applications: Word, Excel, PowerPoint.

• Knowledge of horse racing and football betting.
• Reinforcing desirable work practices and exploring new initiatives to enhance service quality.

• Competitive benefits package

The Club is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.