Partner Programs Manager, EDU

This role owns the business relationships and contractual performance of CrossFit Education partners. It leads partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits. The postholder works cross-functionally to ensure that obligations are met, partner programmes perform against plan, and issues are addressed promptly.

• Develop and drive the completion of partner agreements in collaboration with EDU leadership and Legal.
• Track and manage partner contract commitments, including fees or revenue share, course delivery, cancellations, reporting, marketing, and use of CrossFit trademarks; manage amendments, renewals, and partner exits.
• Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, and exit.
• Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.
• Coordinate CrossFit obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
• Track partner commitments including course schedule changes, reporting, participant feedback, promotional obligations, and payments; escalate unmet obligations and coordinate corrective action or exit when needed.
• Implement participant surveys for partner courses and monitor and report NPS, feedback trends, and corrective action plans.
• Review partner websites and platforms periodically for appropriate use of CrossFit names, marks, and standards, and refer content quality concerns to the EDU Content Manager.
• Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
• Identify performance gaps, recommend improvements, and maintain centralised records of agreements, obligations, contacts, metrics, and renewal dates.

• Bachelor's degree in business, marketing, education, or a related field, or equivalent practical experience.
• 5+ years of experience in partnerships, business development, account management, vendor management, or contract administration.
• Demonstrated experience negotiating agreements and managing external partner relationships from onboarding through renewal.
• Experience tracking contractual obligations, program performance, and partner satisfaction.
• Strong contract negotiation, commercial judgment, and partner relationship management skills.
• Ability to translate agreement terms into clear obligations, milestones, and performance measures.
• Excellent communication, stakeholder management, issue resolution, and negotiation skills.
• Comfort analysing partner economics, registrations, revenue, renewals, and participant satisfaction data.
• Strong organisational skills, attention to detail, and ability to manage multiple partners and deadlines.
• Ability to influence cross-functional teams without direct authority and manage sensitive partner issues professionally.
• Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.

• Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment.
• Familiarity with the CrossFit ecosystem and educational programs.
• CrossFit Level 1 or higher trainer credential.