Sports & Leisure Officer (Beas River Country Club)

Assists the Manager, Sports & Leisure and Sports & Leisure Support Manager in supervising, managing and motivating full-time and part-time staff to deliver the best recreation services to members. It provides administrative support and participates proactively in the day-to-day operations of the Sports & Leisure team to ensure high member satisfaction and Forbes standards. The position sits within the Membership & Customer Excellence (MCE) Division, which oversees clubhouses, racecourses and Off-Course Betting Branches and leads customer experience strategy across digital and physical touchpoints.

• Assist the Manager, Sports & Leisure and Sports & Leisure Support Manager in supervising, managing and motivating all full-time and part-time staff to provide the best recreation services to members.
• Provide administrative support and participate proactively in the day-to-day operations of the Sports & Leisure team to ensure the highest member satisfaction and maintain Forbes standards.
• Manage and maintain all recreational facilities to the top standard and provide recommendations for continuous improvement.
• Plan, organise and supervise all recreational and sports programmes to cater to members' interests, and manage sports teams representing the Hong Kong Jockey Club as assigned.
• Interpret and enforce clubhouse goals, rules and policies, and enforce the Hong Kong Jockey Club By-laws effectively.
• Organise and supervise the team roster, working closely with the supervisor to ensure amenities in recreation and changing rooms are replenished with supplies, laundry and bath towels.
• Assist the Sports & Leisure Attendant and Co-ordinator in handling registration and cancellation of member and guest lockers, facility reservations and general reception administrative matters.
• Work closely with the club's outsourced coaches and tutors to ensure programmes run professionally and smoothly.
• Manage the bills charging system for recreation facilities and programmes, input member facility use accurately, and prepare monthly sales reports and facility usage statistics.
• Establish effective relationships with members, handle complaints related to the Sports & Leisure team, co-ordinate marketing to promote activities and facilities, research and analyse usage data, make suggestions for improvement or future development, assist in promoting programmes
• Facilities and services, and report any violations.

• A minimum of 5 years' experience in the leisure, recreation or related fields.
• Good interpersonal skills with initiative to interact with customers and staff.
• Good command of spoken English and Chinese.
• Hands-on experience in MS Office applications.

• Benefits package
• Dynamic working environment
• Development opportunities