Deputy Executive Manager, Data Office (Solutions) (3-year contract)

Leads data management, quality assurance, analytics and modelling within the Membership and Customer Excellence (MCE) Division. It oversees the development and implementation of analytical tools and reporting systems, and acts as a liaison between business units and IT to align analytics initiatives with organisational goals. The Division delivers customer experiences and engagement across clubhouses, racecourses, Off-Course Betting Branches (OCBBs), member and owner value propositions, and equestrian sports, while leading customer experience strategy across digital and physical touchpoints and managing data strategy and governance to build a unified view of customers.

• Oversee data management and quality assurance, ensuring availability, quality and integration of data from diverse sources and establishing a centralised data repository to support comprehensive analytics and informed decision-making.
• Lead data analysis and modelling initiatives, directing the development of advanced statistical models and analytics to transform raw data into strategic insights that guide organisational planning and performance optimisation.
• Manage the development and implementation of analytical tools, overseeing the creation and enhancement of tools and reporting systems to meet business needs and align with strategic objectives.
• Facilitate collaboration with stakeholders, acting as a key liaison between business units and IT to ensure successful project execution and alignment of analytics initiatives with organisational goals.
• Monitor and evaluate performance metrics, leading the tracking and reporting of key performance indicators (KPIs) to provide actionable insights that inform strategic decisions and enhance operational efficiency.
• Guide people development and team empowerment, mentoring team members and fostering a culture of continuous improvement and knowledge sharing to elevate the analytics function's capability.
• Oversee project management and resource allocation, managing project resources and budgets to ensure efficient utilisation and timely delivery of analytics solutions while maintaining compliance with the Club's standards.
• Drive continuous improvement and innovation, championing process enhancements and efficiencies to promote a culture of innovation and agility within the analytics team.

• Bachelor's degree in a relevant field such as Computing, Mathematics, Statistics, Business Administration, Finance or related disciplines.
• A minimum of 10 years of relevant experience in data analytics, project management or related fields, with a demonstrated ability to apply various analytical techniques, including quantitative and/or financial modelling, data visualisation and machine learning.
• Proven experience managing the full project lifecycle, including agile methodologies, with a track record of delivering complex projects successfully.
• Knowledge and experience working on data analytics or the delivery of data analytics solutions.
• Strong technical knowledge in business intelligence development with large volumes and complex data structures.
• Leadership experience in developing and mentoring teams.

• Advanced degrees (e.g., MSc, MBA).

• Benefits package
• Dynamic working environment
• Development opportunities

It is Hong Kong's largest single taxpayer and one of the city's major employers, and its Charities Trust is one of the world's leading charity donors.