Manager, Member Communication & Journey

Sits within the Membership & Customer Excellence (MCE) Division, which is responsible for delivering world-class experiences and deepening engagement across all customer segments. The Division oversees operations of clubhouses, racecourses and Off-Course Betting Branches, enhances member and owner value propositions, promotes interest in horse ownership and equestrian sports, and leads customer experience strategy across digital and physical touchpoints. It also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

• Work proactively with stakeholders across the Club to gather information about all Club-owned advertising space and digital inventory.
• Collaborate closely with business units to evaluate their inquiries and support their individual communication objectives.
• Independently drive marketing programmes and coordinate the execution of marketing activities.
• Assist in content development and design customer journeys to communicate the Club's community efforts at strategic touchpoints.
• Develop and refine programme and event activation plans, ensuring timely delivery and effective execution with on-site supervision.
• Manage creative, social media and media agencies efficiently for the creation and execution of marketing materials.
• Produce and submit regular and ad-hoc reports to team leaders and management.
• Build and maintain long-term collaborative relationships with business partners.

• Undergraduate or postgraduate qualification in Marketing, Branding, Event or a related discipline.
• A minimum of 6–10 years of experience.
• Experience in supporting large-scale projects that involve multiple stakeholders and internal and external parties.

• Competitive benefits package
• Dynamic working environment
• Development opportunities