Manager, Membership Account

Supports the Membership Development Department within the Membership and Customer Excellence Division, with responsibility for achieving the member intake target set by management. It works with external partners and internal departments to develop signature programmes and events that engage Mainland and Hong Kong members. The job holder acts as a relationship manager for GBA members, participates in SZC events and initiatives, and promotes the Club's Integrated Business Model and Mainland development to Hong Kong members.

• Support the Membership Development Department in achieving the member intake target assigned by management.
• Collaborate with external partners and internal departments to develop signature programmes and events engaging Mainland and Hong Kong members.
• Explore, target and convert potential prospects through various connections and networks.
• Act as a relationship manager for GBA members, participating in SZC events and initiatives to cultivate relationships with members and prospects and encourage owner interest.
• Assist in the preparation, execution and supervision of signature events and initiatives, coordinating with other departments and reporting on status, effectiveness and suggestions.
• Provide event support including on weekends and public holidays, and follow up on duties assigned by the supervisor and team head.
• Maintain continuous contact with members and partners to recruit new members and manage services provided to members and guests.
• Address in-house member inquiries daily and ensure all requests are handled within 24 hours.
• Promote the Club's branding of the unique Integrated Business Model, Racing/CRC Development and Society Betterment in Mainland through different engagement, and mingle with Hong Kong members to improve their understanding of the Club's Mainland development.
• Ensure accurate and timely transfer of updated member information to the Membership Services Department while maintaining strict confidentiality of member data.

• University graduate with over 8 years of comprehensive experience in customer management, sales and marketing, and event management.
• Computer literate with proven ability to efficiently use relevant systems and software.
• Proficiency in oral and written English.
• Strong Mandarin skills.

• Exposure to training activities.
• Ability to communicate in Cantonese.

• Competitive benefits package
• Dynamic working environment
• Development opportunities