Retail Operations Manager

Clubs, Teams & Venues
London , United Kingdom
Full Time
Competitive
30 / 11
Saracens have an exciting opportunity for an experienced Retail Operations Manager. The role will require the candidate to lead a team in driving incremental revenue through diverse marketing strategies, effective stock management, buying & merchandising and staff management.

Full description

Saracens have an exciting opportunity for an experienced Retail Operations Manager. The role will require the candidate to lead a team in driving incremental revenue through diverse marketing strategies, effective stock management, buying & merchandising and staff management. Reporting into Head of Retail, you will work closely with key internal and external stakeholders including subject matter experts and the senior leadership team to ensure the retail programme is delivered on time, on budget and on brief.

Location: Allianz Park, Head Office
Contract Type: Permanent, Full time
Responsible For: Retail Operations Team
Internal Liaison: All Internal departments
External Liaison: Customers, stock providers and any other required stakeholders

PURPOSE OF THE JOB

Using an in-depth knowledge of current and upcoming retail marketing strategies you will be expected to lead a team, developing them in the field and ensuring they achieve all agreed targets and KPI’s set by the unit Director and senior management team. Principal accountabilities include but not limited to: maximise sales and to achieve long term growth of the business through effective strategic planning; working with the customer and understanding retail trends; delivering an excellent service at all times; minimising loss by proactively and constantly seeking opportunities and to maximise profitability; understanding the legalities in relation to cash handling, security, theft and fraud; training, developing and motivating staff in all aspects of retail, sales and cash handling.

This post requires consistency in ensuring the highest standards of accurate and timely customer, staff and management information, upholding our brand and ethos at every opportunity. Using all systems to gather customer data for use by the Saracens marketing team and seeing all actions from the marketing team through to completion; launching new products and promoting them using the necessary means; Maintaining stock levels

Maintaining an excellent relationship with all departments in the Club. To ensure all administration and co-ordination is accomplished effectively and accurately.

Salary: £25,000-30,000 dependent on experience.

Match day work is compulsory.

KEY RESPONSIBILITIES

Great People:

  • Be an active team member and manager: sharing ideas and participating in team spirit, and be loyal to and supportive of colleagues including any temporary members of staff
  • Achieve performance objectives and set KPI’s specific to role. Deliver own unit’s deliverables and participate in regular reviews and appraisals in line with Saracens management standards
  • Give full co-operation to any colleague requiring assistance in prompt, caring and helpful manner
  • Upholding the Club’s ethos, brand and professionalism always when working with internal members of staff
  • Attend internal meetings as required

Great Service:

  • To provide outstanding customer service always
  • Working with the marketing division, providing a high-class service to help promote and launch new lines or seasonal products
  • To use initiative and foresight to create eye catching visual displays of products
  • Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations
  • Maintain excellent product knowledge always
  • Be aware and adhere with statutory, legal and company requirements for:
    • Cash handling,
    • security and theft
    • Health and Safety
    • Lifting / carrying
    • Licensing Laws
    • Sales of Goods / Trade Description
  • Demonstrate best working practices in all duties and comply with company manuals

Great Results:

  • Contribute ideas for the marketing of products
  • Meet required deadlines for oneself and team
  • Achieve KPI’s
  • Minimising loss for division
  • Ensuring stock is accurate and at a reasonable level to meet supply and demand
  • To achieve revenue target
  • Achieve personal goals and objectives identified in reviews and appraisals

PERSON SPECIFICATION

Qualifications

Essential:

  • GCSE including Maths & English

Desirable:

  • ‘A’ level standard

Experience

Essential:

  • At least 3 – 4 years’ experience in a fast-moving high street

Desirable:

  • At least 3 – 4 years’ experience in a sports stadium
  • An in-depth knowledge and understanding of retail marketing

Knowledge and Skills

Essential:

  • Excellent verbal and written communication skills
  • Computer literate and confident in MS Excel; Word and Outlook

Personal Qualities

Essential:

  • Ability to inspire customer trust and confidence
  • Ability to deal both on the phone and in electronic communications effectively with customers and other stakeholders
  • Passionate about retail and how customers shop and behave
  • Ability to multi-task, think fast and to deliver solutions to customer requirements
  • Possess diplomacy, discretion and impartiality of judgement
  • Creative in thinking and approach
  • Confidence
  • Enjoys a challenge
  • A good sense of humour, flexible and forward thinking to anticipate problems before they arise

Desirable:

  • Industry awareness
  • Assertive, calm, works well under pressure
  • Innovative, a passion for design and visual display

Motivations & Expectations

Essential:

  • Able to communicate at all levels
  • Self-started, drive, ambition
  • Wants to do well and make the best even better!
  • Ability to work to strict pressured deadlines
  • Creative in thinking and approach
  • Motivated by a passion for quality and great service delivery
  • A “can-do” attitude
  • To be flexible and not afraid to travel
  • To be an excellent ambassador for Allianz Park, The Home of Saracens Rugby

Desirable:

  • Potential ability to lead and direct

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