Sporting Fashion & Goods
Sales Operations Executive
Entry Level
Melbourne, Australia
in office
Full time
Job description
About the Role
Supports wholesale customers and sales teams by ensuring seamless order management, exceptional customer service and operational excellence. The postholder manages the order lifecycle, maintains strong customer relationships and collaborates across multiple departments to ensure on-time delivery, accurate order processing and a best-in-class customer experience. The contribution directly supports revenue growth, customer satisfaction and the continued success of the wholesale business.
Key Responsibilities
- Manage end-to-end wholesale customer orders, ensuring accurate processing, timely fulfilment and delivery in line with service expectations.
- Provide exceptional support to wholesale customers by managing enquiries related to orders, inventory, pricing, delivery schedules and account administration.
- Monitor and manage the order book to ensure forecast commitments, delivery timelines and business objectives are achieved.
- Collaborate closely with Sales, Supply Chain, Warehouse, Fulfilment and Operations teams to deliver a seamless customer experience and resolve order-related issues.
- Maintain accurate customer and system records while identifying opportunities to improve processes, efficiency and service outcomes.
- Build strong stakeholder relationships and contribute to business growth through proactive communication, problem-solving and a customer-first approach.
Required Experience & Qualifications
- A strong foundation in customer service, sales operations, order management or wholesale support.
- 1–2 years of experience in customer service, sales operations, order management, wholesale, retail or FMCG environments.
- Highly organised with exceptional attention to detail and accuracy.
- Strong customer focus with the ability to build and maintain positive customer relationships.
- Excellent communication and interpersonal skills, with confidence engaging across multiple stakeholder groups.
- Ability to manage competing priorities and work effectively in a fast-paced environment.
- Strong problem-solving skills with a proactive and solutions-focused mindset.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Ability to work collaboratively across cross-functional teams to achieve shared business outcomes.
Preferred Skills
- Experience using SAP or similar ERP systems is highly desirable.
- A tertiary qualification in Business, Commerce, Supply Chain or a related discipline is desirable but not essential.
The Application Process
Every application is reviewed by real people who are committed to fairness, transparency and equal opportunity, regardless of background, identity or experience. No automated systems or AI tools are used to make hiring decisions; AI-supported functions may be used only for isolated organisational steps such as scheduling interviews, and these have no influence on decisions in the application process.
- Apply online and follow the steps to upload your application.
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