Reservations Manager | AELTC Wimbledon

This role leads the reservations and guest liaison function across Wimbledon Food & Drink's onsite restaurants and other dining units, ensuring an exceptional guest experience throughout the booking journey. Working closely with the Restaurant Lead, it takes ownership of the reservations operation, leads a small team and helps maximise restaurant bookings and capacity. The position is a permanent member of the Wimbledon Food & Drink team, supporting the ongoing development of the reservations operation and playing a key role in delivering the landmark 150th Championships in 2027.

• Lead the end-to-end reservation operation, covering the full booking journey and a professional guest experience.
• Manage guest requests and communications, including queries, bookings and amendments, ensuring timely responses.
• Handle guest feedback and maintain service standards, resolving issues and upholding Wimbledon's high standards.
• Maintain reservation procedures, payment accuracy and processes for key client groups and bookings.
• Own and optimise the SevenRooms booking platform, including system set-up, subject matter expertise, training and platform optimisation.
• Monitor booking volumes and capacity utilisation, drive bookings and produce accurate reporting.
• Train, manage and develop the small Reservations team.
• Maintain stakeholder relationships and carry out ad hoc duties as required.

• Proven experience managing a reservations function or working with a reservations management platform, with the ability to manage booking processes and deliver an excellent guest experience.
• Experience using SevenRooms or a comparable reservations management platform is essential.
• A proven ability to manage customer service operations and deliver excellent guest experiences.
• Strong communication and interpersonal skills, with excellent written and spoken English.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including proficiency in Microsoft Office.
• The confidence to lead, motivate and develop a team while working collaboratively with a wide range of stakeholders.
• A confident, customer-focused leader who thrives in a fast-paced environment and balances exceptional service with operational efficiency.

• Analytical thinking, commercial awareness and a practical approach to problem-solving.
• A proactive, independent approach, with the ability to take initiative and think strategically.

• Some remote working is available during the initial period, with onsite working required from April 2027.
• August to March: part-time, two days per week, with a combination of remote and onsite working as required.
• April to July: full-time, averaging 40 hours per week, Monday to Friday, with additional hours required during the Championships period, including weekends.

• The opportunity to contribute to a landmark 150th edition of one of the world's most prestigious sporting events.
• A unique opportunity to develop leadership and operational experience within a premium hospitality environment.
• Opportunities for career development and ongoing training.
• Complimentary onsite parking and meals during shifts.
• Medicash healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
• Aviva Digicare free annual healthcare check.
• Exclusive benefits and wellbeing site (Perks at Work).
• Entertainment discounts of up to 55% off cinema tickets.
• Health and wellbeing discounts, including 20% off Nuffield Health and 10% off Pure Gym.
• Travel discounts with holiday companies such as TUI and Expedia.
• Shopping discounts of up to 15% at high street and online stores by purchasing Shopping Cards.
• Vodafone discounts.