Business System Advisor 9 month FTC- NEC

This role provides day-to-day business systems support across the group's venues, acting as the go-to person for colleagues who need help getting the most out of the technology they use every day. The post holder troubleshoots issues, maintains and configures core business systems, and ensures the information the business relies on is accurate and up to date. Working within a passionate, diverse team of venue specialists, the role involves close collaboration with stakeholders across the business and a strong focus on internal customer service.

• Act as the first point of contact for business systems queries, troubleshooting issues and escalating where needed.
• Support colleagues with system guidance and training, creating helpful user guides and quick reference notes.
• Maintain and configure core business systems to ensure they run effectively and deliver accurate information.
• Produce regular management information and reports to support operational decision-making.
• Handle sensitive personal data responsibly, ensuring it is managed securely and in line with company policies.
• Process refunds and complete reporting across payment systems, keeping records accurate and up to date.
• Support stocktake processes and provide administrative assistance to operational teams.
• Manage day-to-day administration, ensuring departmental deadlines and standards are met.
• Build strong relationships with stakeholders across the business and provide a high level of internal customer support.

• Strong IT skills and confidence using Microsoft Office and a range of business systems.
• Experience maintaining, configuring and supporting business systems.
• Previous experience delivering system training and supporting colleagues with new processes.
• Confidence producing accurate, high-quality management information and reports.
• Excellent attention to detail, with the ability to work at pace without compromising accuracy.
• Strong organisational and time management skills, with a proactive and flexible approach.
• Comfortable working independently, managing their own workload and taking accountability.
• A natural problem solver who knows when to take ownership and when to escalate an issue.
• Excellent communication and customer service skills, with the confidence to work with stakeholders at all levels.
• Discretion and an understanding of the importance of handling confidential information.

• Flexibility is required, including occasional weekend and evening working to support the needs of the business.

• 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
• Healthcare and wellbeing cover through Aviva Digicare and Medicash, including dental, optical and therapy treatments.
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave, additional leave following maternity leave, and a day off for your baby's first birthday.
• Shopping, entertainment and travel discounts.
• 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Ongoing training, professional subscriptions and structured career pathways.
• Meals on duty included.