Event Manager- International Convention Centre NEC

Levy has entered into a long-term partnership to elevate the food and beverage proposition across the NEC, bringing enhanced quality, choice and innovation to the guest experience at the NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE and regional partner venues. The F&B Event Manager leads and maximises food and beverage revenue within the ICC, developing and executing the F&B strategy, driving sales growth and optimising operational efficiency. The role works in partnership with venue management and staff to deliver a cohesive customer journey, and monitors and develops the F&B Shift Managers and Shift Leaders to ensure a consistently exceptional guest experience.

• Manages, sells and delivers catering services for events to the required departmental standard, focusing on maximising profit and sales opportunities through upselling.
• Responds effectively to customer queries and complaints by phone and in person, assessing client needs in conjunction with the nature of the event and communicating those needs within the catering operational team.
• Pays particular attention to the operational standards of the catering department, regularly reviewing processes and systems via the General Manager.
• Facilitates regular cascade meetings and communicates operational changes and opportunities to the business, ensuring all staff are informed.
• Controls and monitors stock for all events, ensuring stock takes are completed and processed through the nominated company systems, with any discrepancies fully investigated, resolved and reported in line with company processes and communicated to the General Manager.
• Monitors equipment levels, ensuring resources are sufficient for event delivery.
• Controls costs, in particular labour cost, through regular planning, review and communication with the R&D manager, Exec Chef and the General Manager.
• Brings creative flair, continually looking for innovative, fresh ways to take catering service to the next level.

• Proven experience developing and executing commercial strategies that drive measurable revenue growth.
• Demonstrated success in enhancing the guest experience in a fast-paced restaurant or event environment.
• Strong ability to manage multiple priorities and adapt quickly to operational changes typical of large-scale venues.
• Exceptional attention to detail, ensuring operational excellence and consistent service delivery.
• Computer literate.
• Excellent communication skills.
• Strong line management skills.
• Financial and cost awareness.
• Experience in high-standard banqueting within a management role.
• Currently holds, or is willing to obtain, a Personal Alcohol Licence.
• Strong monitoring, coordination and supervisory skills to manage the activities of operational staff in an assigned work area in similar or related disciplines.
• Ability to maintain orderly work processes by co-ordinating workflow and work quality.
• Takes accountability for work group and team results.

• Bonus in addition to salary and full company benefits.
• 23 days' annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing support including Aviva Digicare and Medicash (dental, optical and therapy treatments).
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave, plus two additional days' leave after returning from maternity leave, a day off for a baby's first birthday, and enhanced family leave.
• Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance, and preferred rates on salary finance products.
• Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.